American Express Senior Infrastructure Engineering Manager in Helena, Montana
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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
How will you make an impact in this role?
Actively provides people-leadership, technical knowledge, and contributes to the infrastructure teams’ design, run of an acquisition, installation and configuration of technical components for the Meeting Technology and Signage Teams. Leads day-to-day operations for infrastructure related to Cisco Cloud Collaboration. Responsible for ensuring that infrastructure solutions meet technical standards.
People leader for an infrastructure product engineering team including both colleagues and contractors. Reports to the Director of Engineering over Meeting Technology and Digital Signage.
Work closely with development teams to define, frame and bring together application needs
Participate in the infrastructure design and selection process
Align customer needs to the evolution of the platform product roadmap
Handle the diagnosis and correction of infrastructure problems
Provide internal analysis and support to ensure proper criticality during outages or periods of degraded system performance
Conduct infrastructure performance and security assessments
Support the certification and accreditation of infrastructure on customer networks
Provide beneficial solutions for business, both tactically and strategically
Lead customers to understand how current or envisioned processes align to industry standard methodology
Define processes, documentation and engineering diagrams for technical and operations support
Prioritize, complete and lead projects within budgetary and scheduling guidelines
Ensure issues are identified, tracked, reported on and resolved in a timely manner
Responsible for the quality of work in technical design, implementation, testing and alignment to technical compliance standards
People Leader to infrastructure engineering B30 colleagues and contractors, dotted line leadership to B35 colleagues
Promote, empower, and practice servant-leadership
Drive the team’s technical improvements and roadmap
Take accountability for the technical maturity of the team
Mentor and guide team members to success; identify strengths and areas for growth in direct reports and guides them to grow in their careers while being more productive on the team
Nurture an environment of continuous engineering improvement through mentoring, feedback, and metrics
Provide lead support and direction to the team for the overall health and maintenance of all infrastructure assets
Scope of Impact/Influence
People leader for a high functioning team of infrastructure engineers reporting to a Director of Engineering
Leads and mentors teams of infrastructure engineers through ongoing development efforts
Formal people-leadership responsibilities to onshore and offshore engineers
Responsible for the infrastructure platform and supporting technology
Leads a team that will be responsible for the design, build, improvement and integration of infrastructure within AET
Plays an integral role in building and improving infrastructure in terms of robustness, scalability, availability and efficiency
Accountable for leading a team and the delivery of high-quality work
Education & Experience
8 years of experience with systems analysis/programming, incorporating design methodology, Infrastructure operations support or engineering
Practical application using Agile or other rapid application development methods
Bachelor’s Degree in computer science, computer engineering, or related field required; advanced degree preferred
2 years leadership experience in a complex technical environment and/or comparable
Analytical skills and technical knowledge to take on service problems of moderate to high complexity
Be a productivity multiplier across multiple teams by analyzing the work flow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results
Enterprise thinking - find opportunities to educate and learn from other groups, including mobile & web engineering teams
Solves technical problems outside of day-to-day responsibilities
Develop team’s strategy and prioritize technology initiatives
Able to effectively communicate the concerns and capacity of the team to stakeholders
Regularly provides specialized technical mentorship to others in work area
Hands-on experience with some of the following technologies:
Cisco Cloud Collaboration Technologies:
WebEx App formerly known as “WebEx Teams"
Video Conferencing (Cisco TelePresence)
Room OS 11
Control Hub Administration
Site Service Administration
VoIP Protocols such as SIP, MGCP, SCCP and H.323
Video Devices ie. Cisco Room Series, Desk Pro
Microsoft Exchange / Active Directory / Outlook
Digital Signage Platforms such as AppSpace or others
Thousand Eyes Monitoring
Experienced knowledge using the core tools used in the planning, analyzing, designing, building, testing, configuring and maintaining of assigned application(s)
Core knowledge of Agile delivery methodology
Detailed understanding of software defined networking, automation and orchestration
Technology Core Competencies
Industry and Company Knowledge
Organizational Change Management
Technology Industry Trends
Collaboration & Teamwork
Role Core Competencies
System/Platform Domain Knowledge
Requirements Gathering and Definition
Builds High Performing Teams
Coaching and Mentoring
Influence and Negotiation
Documentation & Technical Writing
Salary Range: $90,000.00 to $190,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Primary Location: United States
Req ID: 23003054