American Express Senior Manager, Customer Experience & Solutions in Helena, Montana
Accertify helps companies and
organizations control and prevent e-commerce fraud, in addition to managing
disputes and chargebacks. Accertify's fraud tools are used by companies across
a number of industries, including some of the largest merchants in online
travel services, such as airlines, hospitality and online travel booking as
well as event ticketing, retail, financial services, and more. Headquartered in
Itasca, Illinois, in the U.S., Accertify has just over 575 employees around the
globe, including offices in Amsterdam, Gurgaon, London, Madrid, Mexico City,
Santa Monica, Singapore, Sydney and Tokyo. We were founded in 2007 and acquired
by American Express in 2010.
The Senior Manager of Customer Experience and Solutions,
Managed Services will be responsible for ensuring the Client is maximizing
their investment in the Accertify brand.
This individual will be committed to providing extended world-class
consulting services to the Client by applying industry knowledge of fraud
Promote a “client first” environment atall times.
Dedicated to the Client and theiroverall projects and strategy.
Provide personalized training as needed.
Develop and deliver strategic familiarizationplans, allowing Clients to feel empowered and engaged.
Train clients on how to self-service theInterceptas platform if requested.
Consult with current Accertify clients todesign and execute a comprehensive feedback loop for platform usabilityand fraud control improvements.
Work closely with Account Managers to assistin identifying use cases or additional opportunities for Clients toincrease their ROI.
5 years fraud risk consulting or relevant payment industry experience
3 years Interceptas platform experience nice to have
3 years of previous merchant experience preferred
3 years of leadership experience
Passion for delivering a second-to-none Client experience
Self-starter with the ability to operate independently and produce results in a fast-paced, rapidly growing environment
Strong consultative skills with a demonstrated ability to establish, maintain, and deepen relationships with Clients and partners
Exceptional attention to detail, prioritization, and project management skills
Strong written and verbal communication skills with the ability to interact and present to all levels of an organization
Must have the capacity to develop a value proposition through effective probing and negotiation with an ability to establish credibility and build rapport
Must have strong problem solving and change management skills with a talent for adapting quickly
In-depth understanding of payment processing environments and fraud mitigation strategies both domestically and globally
SaaS and SQL highly preferred
Ability to travel 30%
Primary Location: United States
Req ID: 20006151