Rocket Software, Inc. Senior Manager, Customer Solutions Engineering in Helena, Montana
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
The Senior Manager, Customer Solutions Engineering brings creativity, curiosity and passion to the role. They are responsible for ensuring that the goals and objectives of their team in Customer Solutions Engineering are being met. The Senior Manager leads their team to motivate, organize, and oversee the daily operations of the team activities. This includes the continual coaching and career development of the team members.
The Senior Manager will be assigned complex products or a full product line of solutions from the Rocket Software portfolio. They will be a part of Rocket Software’s dynamic team of professional services domain experts who work at a fast pace and expect the best from each other. Their team will be a global team of professional services consultants working with multiple products.
Essential Duties and Responsibilities :
Work with the Director of Customer Solutions Engineering to set goals and objectives for the team
Plan, strategize, and track tasks and timelines for the team to accomplish set team goals
Guide team members on a daily basis to ensure day to day deliverables and road blocks are being addressed
Manage resource allocations and workloads based on incoming customer requests and projects
Work with Project Delivery to resolve project escalations and strategy questions on behalf of the team
Develop team processes for training and updates to team collateral on product changes and ensure those processes are being followed
Mentor and connect team members to resolve employee training queries and questions
Create employee training plans and provide product services training as appropriate
Develop and grow team members careers by setting objectives for each employee and coaching them to ensure their goals are met
Resolve any team concerns or escalations with the Director of Customer Solutions Engineering
Collaborate with Rocket engineering, sales, and partners to continually improve professional services for the products your team services
Highly organized and detail oriented to be able to track the activity of a global team working with multiple products and multiple customers or partners simultaneously.
Cross functional leadership and collaboration with product management, sales, engineering and product support.
Services to Customers
Provide exceptional value-driven services to customers
Develop a highly capable team of professional services engineers to deliver world-class service to Rocket customers
Build a team with a culture of accountability adhering to Rocket’s values as the face of Rocket to customers and partners
Liaison with Rocket strategic partners and stakeholders
10 + years in related Information Technology position
6+ years’ experience managing an information technology team including software engineers or customer facing consultants
Strong leadership skills and experience successfully managing a globally dispersed team
Ability to prioritize work based on all parameters
Excellent interpersonal skills
Critical thinking, analytical and problem solving
Excellent written and verbal communication
Experience working in a professional services organization
Experience with IBM mainframe products
Bachelor’s or master’s degree or equivalent work experience
Up to 10-25%
Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to firstname.lastname@example.org. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!