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Marriott Senior Manager, Operating Systems in Helena, Montana

Job Number 24096806

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management


We are seeking a highly motivated and experienced Senior Manager to join our team and lead the development and enhancement of our mobile and desktop operating system (OS) products. The Senior Manager Operating Systems is responsible for defining product vision, strategy, and roadmap, ensuring the OS meets customer needs and aligns with the company’s goals. This leader will recommend and develop innovative and modern technical solutions with a customer-focused mindset. This role will help define product strategies and own product roadmaps and is accountable for product outcomes and services. You will work closely with cross-functional teams, including engineering, design, marketing, and support, to deliver high-quality, innovative OS solutions.


Education and Experience


  • Undergraduate degree and/or equivalent experience/certification

  • 7+ years of IT leadership experience with a blend of deep technical knowledge and a customer-focused mindset that includes:

  • 3+ years Product Vision and Strategy: Define and communicate the product vision and strategy for the operating system, ensuring alignment with the company’s overall goals and market demands.

  • 3+ years Roadmap Development: Create and maintain a detailed product roadmap, prioritizing features and enhancements based on customer needs, market trends, and business objectives.

  • 3+ years Migration Updates - Upgrading to a more modern, efficient operating system with enhanced performance, improved security features, and a refreshed user interface. The migration process includes checking hardware compatibility, backing up data, and performing the upgrade via Windows Update or installation media, ensuring a seamless transition with minimal disruption.

  • 3+ years Requirement Gathering: Collaborate with stakeholders, including customers, partners, and internal teams, to gather and analyze requirements, translating them into detailed product specifications.

  • 3+ years Backlog Management: Maintain and prioritize the product backlog, ensuring that development teams have clear, actionable tasks and that product goals are met efficiently.

  • 3+ years Cross-Functional Collaboration: Work closely with engineering, design, marketing, and support teams to ensure successful product development, launch, and ongoing support.

  • 3+ years Market Analysis: Conduct market research and competitive analysis to stay informed about industry trends, emerging technologies, and competitor offerings, using this information to inform product decisions.

  • 3+ years Stakeholder Communication: Act as the primary point of contact for product-related queries, providing regular updates to stakeholders on product status, plans, and performance.

  • 3+ years User Experience: Champion the user experience, ensuring that the OS is intuitive, reliable, and meets the needs of diverse user groups.

  • 3+ years Performance Monitoring: Track and analyze key performance metrics to assess the success of product features and make data-driven decisions for future improvements.

  • 3+ years Agile Practices: Lead agile ceremonies, including sprint planning, reviews, and retrospectives, to ensure effective collaboration and continuous improvement within the development team.


  • 2+ years at a Manager level or above at a Fortune 500 company with significant scale.

  • Demonstrated success leading large-scale infrastructure initiatives/transformations.

  • A thorough understanding of the interdependence of systems and their impact to the business.

  • Understanding of the quality assurance, risk management, and security considerations and their impact on the overall technology environment.

  • End to end infrastructure lifecycle experience related to user identity and access management.

  • Strong understanding of Agile and DevOps methodologies.

  • Fluency in human-centered product discovery methods such as design thinking and service design.

  • Strong process management and problem resolution skills.

  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Experience in business systems and process planning.

  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.

  • Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.

  • Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms.

  • Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.

  • Demonstrates strong executive presence and strategic thinking skills.



  • Accountable for providing day-to-day leadership and management of the mobile and desktop Operating Systems and managing the effective delivery of those services to the company.

  • Establish management level relationships and partnering with all discipline teams.

  • Accountable for managing suppliers in ensuring the delivery of quality services and meet all contractual obligations.

  • Foster an environment of continuous improvement and structured processes and procedures that support not only a zero-fault culture, but one that focuses on the "how" as much as the what.


  • Participate in the develop of new strategies around the ‘consumerization’ of the workplace experience at Marriott International. This includes such key concepts as ‘wireless everywhere’, AI driven productivity tools, cloud based software, and wearable technology.

  • Responsible for developing technical solutions in the workplace technology space geared at maximizing the end user experience. This includes a clear understanding of key business processes for provisioning, collaboration, security and compliance, self-enablement technology and technology upgrades.

  • Key market thought leader whom leverages third party and industry insights into evolving the way in which Marriott associates engage with their work, colleagues and customers.

  • Leads the team responsible for moving workplace experiences to mobile infrastructure technology and cloud services.


  • Select, qualify and transition into production all technologies related to workplace technologies (e.g. Identity& Access Management, security, and collaboration services).

  • Design quality and always available integrations with domain services such as Azure Active Directory, LDAP, and other associated e-Directories.

  • Develop standards, qualifications and methods for the integration of the workplace architecture with new applications and internet browsers.

  • Design and implements all digital and automated processes for service and user provisioning, service enhancements and service requests.

Service Management

  • Manage vendor relations, oversees internal supplier management

  • Work with third party suppliers and integrators on automating workplace support services and other support areas.

California Applicants Only: The salary range for this position is $96,038 to $209,169 annually.

Colorado Applicants Only: The salary range for this position is $96,038 to $190,154 annually.

Hawaii Applicants Only: The salary range for this position is $116,205 to $209,169 annually.

New York Applicants Only: The salary range for this position is $96,038 to $209,169 annually.

Washington Applicants Only: The salary range for this position is $96,038 to $209,169 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 21 days after the date of this posting, June 4, 2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.