Conduent Senior Manager in Helena, Montana
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at http://www.conduent.com/ .
Position is responsible for leading a State Medicaid fiscal agent project. This includes responsibility for managing call centers, claims processing, service authorizations, financial, and IT. The executive account leader manages the contract, develops and maintains positive and productive client relationships, understands and meets financial targets, acts as liaison between the business and other corporate teams, remains current on Conduent offerings and sells to the customer as appropriate, and creates/maintains a positive work environment for the team.
Ensure the account meets all contractual obligations
Develop a strong relationship with the client. Understand and effectively communicate customer’s perspective, needs, and concerns. Partner with the customer to find solutions to problems
Manage the P&L and meet all financial targets
Sell offerings to the customer based on their needs. This includes understanding and following all internal guidelines and ensuring that contract language is balanced and mutually beneficial for the client and Conduent
Lead a staff of 150-200 employees, including hiring and managing. Create a positive work environment for employees that align with Conduent’s core values. Establish a culture that consistently looks for opportunities to optimize performance
Obtain and manage third party vendors and hold them accountable for timelines, responsibilities, and deliverables
Manage progress and results from internal and external teams and escalate when appropriate
Bachelor’s degree required
5 years’ health insurance payer experience required, Medicaid preferred
5 years’ experience managing call centers, claims, or other healthcare operations area, including staff and P&L experience
Proven track record of improving performance
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Service Delivery Management
Primary Location United States-Alaska-Anchorage
Other Locations United States-Wisconsin-Madison, United States-TX-Austin, United States-Montana-Helena
Unposting Date Ongoing
Req ID: 18019962