Job Information
Cardinal Health Senior Rep., Customer Service Operations in Helena, Montana
What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.
Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Shift: Monday-Friday 8:30am-5:00pm EST
Remote Details: You will work from home, full-time.
As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.
Responsibilities
Inbound and outbound call queue to assist in placing orders, obtain missing information to process, inform nurse of a change or delay in the order
Demonstrate excellent communication skills in a professional and timely manner
Must be able to multitask in a faced paced environment
Team-oriented mindset and drive to show a passion for healthcare
Qualifications
High School Diploma, GED or technical certification in related field or equivalent experience preferred
2-4 years of Customer Service inbound /outbound phone call center experience preferred
Experience with medical insurance/billing knowledge preferred
Prior computer experience using Microsoft Office systems strongly preferred
What is expected of you and others at this level
Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
Adaptable to change as the healthcare field continues to evolve
Applies advanced skills to resolve complex problems independently and using proper lines of communication that is provided in Microsoft Teams with your pod and the team
Ability to work from an at home setting, following SOP’s/ team resources and excellent communication skills
May modify process to resolve situations
Critical thinking skills to resolve situations, think outside the box and bring forward feedback and ideas
Have a positive attitude and ability to work in a fast-paced environmentin a large team setting
Abide by the Quality Assurance Goals that are in place
Anticipated salary range: $17.60/hr. - $25.60/hr.
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPa y
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 04/12/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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