Job Information
CBRE ServiceNow HR Global Lead in Helena, Montana
ServiceNow HR Global Lead
Job ID
202572
Posted
12-Feb-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
People/Human Resources
Location(s)
Remote - US - Remote - US - United States of America
About the Role:
The Global Tower Lead for Employee Experience will lead the portfolio of People processes and systems, which deliver People Operations Services for an efficient and seamless experience for Employees and Managers. The role reports to the VP, Global People Process and partners strongly with the Regional People Operations Leaders, People COE and Enterprise Platform teams, such as D&T.
The role is accountable to set and drive the functional ServiceNow HR product roadmap and deliver strategic, compliance and improvement projects across all processes within their Tower. People processes are interrelated, and this role will provide subject matter expertise to other People Process Towers, identify process gaps and opportunities in improve the Employee experience.
The role will be responsible for the following products: ServiceNow HR, and related third-party vendor tools and services, such as Telephony services. Processes in scope will include Case Management, Knowledge Management and Employee Experience for internal clients and People Operations and delivering employee and manager services using the corporate platform to automate.
What You'll Do:
Evaluate and propose product and processes that are consistent with governance standards and are aligned with statutory requirements to deliver efficient services, increase user adoption and agent utilization.
Leverage design, documentation, and implementation techniques to deliver elite process solutions, including business requirements, testing, documentation and production migration protocols.
Identify and resolve process problems and prevents their recurrence.
Partner with product vendors to understand upcoming functionality and changes that can deliver benefit to CBRE, and plans and prioritizes within functional roadmaps.
Participate in regular business reviews with Service Delivery Vendors, such as QBR's and leads enhancements and issues where service improvements are needed due to statutory changes, business requirements or vendor performance.
Communicate improvements, issues and updates across groups and provides input and feedback into all People Process Towers.
What You’ll Need:
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
10+ years of experience with People Systems and Processes, includes ServiceNow HR, Knowledge Management and Employee Experience.
5+ years' experience leading projects and transformation using customer ticketing, workflow automation and knowledge management strategy.
Bachelor's degree.
Demonstrated ability to lead teams and initiatives though change and process improvement.
Experience and qualifications in Process Mapping, Continuous Improvement, Lean, Six Sigma and Solution Design principles preferred.
Stakeholder and Project Management experience
Expertise in thinking critically and strategically to solve problems with practical solutions.
Ability to coordinate, prioritize and balance multiple issues while communicating at all levels in the organization.
Customer-service oriented approach to problem solving and capturing feedback to resolve continuous improvements.
Experience with vendor management and strategic contract design
Experience working within a Shared Services or centralized operating environment for a global company.
Why CBRE?
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.
Our culture is built on our RISE (http://http/https://www.cbre.com/about-us/culture-and-history/) values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.
Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the ServiceNow HR Global Lead position is $120,000 annually and the maximum salary for the ServiceNow HR Global Lead position is $170,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)