Zebra Technologies Solution Support, II in Helena, Montana
Remote Work: Yes Overview: At Zebra, we’re revising how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before. An outstanding community of builders, doers, and problem solvers, we each play an outstanding role of crafting new technologies, bringing solutions to market, and aligning with companies on the front line of business. Joining Zebra means making your mark as we make digital transformation a reality. It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun. Resolves problems for customers using full technical product knowledge and interpersonal skills. Troubleshoots and addresses complex issues as escalated by the team. Supports the effective operation of the Product Support Team. Remote, United States Responsibilities: + Ensure full cycle case management including intermediate technical troubleshooting, case escalations, and root cause analysis for issues that are reported by customers + Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes + Manages multiple tickets related to a spectrum of technical problems + Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments + Contributes and maintains timely technical documentation on the customer support knowledgebase + Solves problems in a timely manner using full understanding of the product functions and features and customer environment + Networks with senior, internal and external, personnel in own area of expertise. Frequent communication with inter- organizational and outside customer contacts + Must have strong written and spoken communication skills, including communicating ideas easily and effectively to diverse audiences, small and large + Candidate may be required to be available on-call on a rotational basis Qualifications: Minimum Education: + Bachelor’s degree + 2+ years experience Preferred Qualifications: + Database server experience (SQL Server) including ability to write/understand SQL queries + Google Cloud Platform (experience a plus) + Mobile phone applications (experience a plus) + Customer service values / orientation + Solid professional work behaviors (attendance, teamwork, time management) + Salesforce (experience a plus) Come join the herd! Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at email@example.com. The EEO is the Law poster is available here: https://www.zebra.com/content/dam/zebra/compliance/eeoisthelawposter.pdf. The EEO is the Law poster supplement is available here: https://www.zebra.com/content/dam/zebra/compliance/ginasupplement.pdf. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.