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Salesforce.com, Inc Solutions Desk Senior Analyst in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Finance and Operations

Job Details

Description:

The Advisory Approvals Team supports CSG’s long-term growth and success by ensuring deals, business terms, and pricing promote good business globally. To accomplish our mission, we are seeking a Strategic Business Practices Senior Analyst to provide deal support for CSG Subscription based products (non-SOW).

The Strategic Business Practices Senior Analyst will be responsible for evaluating and approving commercial risk across; business terms, pricing, packaging, and overall deal structures for CSG Subscription based products. In addition, the role will involve helping to improve the efficiency and velocity of these deals. The candidate will work closely with groups throughout Salesforce, including CSG GTM, CSG Services Delivery, CSG Business Operations, CSG Product Management, Legal, Revenue Recognition, Sales Operations, and Global Deal Desk (license pricing).

The candidate must have a solid grasp on CSG Subscription based products, pricing & packaging terms, and contract negotiation strategy with enterprise companies. Additionally, the candidate must also be able to navigate internal processes, work collaboratively with cross-functional peer groups, and possess superior communication skills.

Responsibilities:

  • Provide deal support for CSG Subscription based products (aka Offerings) including; Assurance Services and Support (Signature Success), etc.,

  • Determine deal profitability through Bid Margin calculations, assess revenue recognition and delivery compliance, evaluate terms and conditions for risk, ensure proper governance and oversight is included in the overall solution structure, and pricing

  • Provide deal pricing and terms approval via DSR and Quote (Order Form) approval to formally release orders to Customers for execution

  • Conduct post deal hand-offs to CSG Business Operations, Regional Delivery Teams and CSG Staffing where applicable

  • Be comfortable making controversial decisions under high pressure situations, with the ability to communicate sound rationale for deal objections in a poised, diplomatic and effective manner. Meet as needed with internal and external customers to negotiate or explain Salesforce’s commercial positions

  • Ensure timely delivery of compliant and commercially sound deals to Sales

  • Be open to supporting complex, high-volume deals, especially during critical month end/quarter end deal cycles, including evenings and weekends as the business requires.

  • Work closely with CSG GTM, CSG Services Delivery, CSG Business Operations, CSG Product Management, Legal, Revenue Recognition, Sales Operations, and Global Deal Desk (license pricing) on deal terms and approvals

  • Excel at developing partnerships to win CSG opportunities that are risk averse and deliver financial return in line with CSG margin expectations

  • Have a passion and commitment to enabling the success of CSG sales leaders and their target attainment, while mitigating any potential risks to CSG and SFDC’s interests

Required Skills/Experience:

  • Minimum BA/BS degree required

  • 3+ years’ experience in general professional services bid review/approval, program/project management, consulting operations, pricing, or related work

  • 3+ years’ experience specifically in structuring, selling and/or approving large and complex professional services deals, services delivery, and / or experience in negotiating contractual and commercial terms

  • Understanding of subscription based revenue recognition rules

  • Strong ability to comprehend and evaluate the business risk in contract language

  • Strong understanding/working knowledge of consulting services for technology companies, cloud technology preferred

  • Experience with Salesforce CRM along with CPQ software

  • Strong skills & ability to successfully work within both solid-line and dotted-line reporting structures

  • Excellent communication (written and verbal)

  • Good customer relationship skills to manage a variety of customer interactions

  • Demonstrated initiative, ability to work independently & drive continuous improvement

  • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines

  • Past participation in process improvement initiatives and/or change management/business improvement projects

  • Ability to travel up to 10%

For Colorado-based roles: Minimum annual salary of $80,400. You may also be offered a bonus and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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