Oracle Spanish Bilingual Technical Account Representative (TAM) - Eloqua in Helena, Montana
Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.
Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.
7-10 years Enterprise implementation experience, IT Service management, Project management or Account Management experience and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable.
Advanced level of Spanish language skill (oral / written) required to support clients in Central America in addition to North America.
Preferred background and experiences:
5+ years experience supporting marketing automation products and/or providing technical advisory/account management services
Minimum 1 year of Eloqua experience preferred
Experience with cloud-based/SaaS solution offerings - preferably in the area of marketing automation
Demonstrated experience working with the executive level in client environments
Proven ability to develop and cultivate lasting customer relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, support, sales, and marketing experts
Working knowledge of the following business areas:
Service Cloud/Social Networks
Call Center/Customer Service
Sales Force Automation
Strong Analytical capabilities
Ability to lead cross functional business and technical teams to provide timely issue resolution
Ability to create and sell business cases to internal and client audiences
Excellent organization, project management, time management, and communication skills
Willingness to 'roll up one's sleeves' and assist wherever needed
Team player who will work within the company to continue improving the way Oracle serves its clients
Ability to travel up to 10% of the time
Bachelors degree or equivalent experience in computer science, business, or related field (Masters preferred)
Range and benefit information provided in this posting are specific to the stated location(s)
New York City Pay Range: from $48.70 to $87.69 per hour; from $101,300 to $182,400 per annum; eligible for equity.
Colorado Pay Range: from $43.56 to $83.08 per hour; from $90,600 to $172,800 per annum; eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible paid time off (unlimited or accrued vacation and sick leave)
Paid parental leave
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
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