American Express Global Business Travel Specialized Group Air Travel Counselor - GDS Experience Required in Helena, Montana
As an American Express Specialized Corporate Travel Counselor, this person will provide a specialized servicing to client travelers that will require high touch service. The Travel Counselor will join a team of highly skilled travel counselors offering unique level of service, outstanding Sabre and Apollo GDS skills, as well as vast destination knowledge. This Travel Counselor will be accountable for both individual goals, as well as shared team goals, and responsible for providing customer service and accurate completion of both international, domestic travel arrangements, and special requests.
Hours of operation are Monday through Friday 8am - 8pm EST.The Ideal Specialized Corporate Travel Counselor will have the following:
Must have at least 2+ years of corporate travel counselor experience; current corporate travel experience is highly preferred.
Must have strong international reservations experience.
Knowledge of Sabre and/or Apollo GDS experience is a must Dual GDS is a plus.
Knowledge of American Express Point of Sales (POS) tools is a plus; RezOnePlus (ROP), Hotel Guide, Quick Exchange, Oracle (Right now tool) preferred.
Effective communication and conflict resolution skills.
Strong organizational and ability to multi task.
Demonstrates problem solving skills.
Ability to manage change effectively.
Ability to manage workflow in a highly complex & fast changing environment.
Strong knowledge but not limited to International Faring, Airline upgrade procedures, and Hotel amenities.
Displays highest level of integrity when dealing with internal & external customers.Virtual position
United States>Arizona>Virtual Location
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American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.