Change Healthcare Sr. Client Executive-Payer Account Management/Payment Integrity in Helena, Montana
Serve as customer operational expert for all aspects of top tier assigned customers for both for existing and potential areas of partnership
Serve as customer operational expert for all aspects of top tier assigned customers for both for existing and potential areas of partnership.
Coordinate operational and strategic activities internally to improve customer experience and strengthen corporate processes across Onboarding, Support, Sales, Customer Experience, Business Intelligence, Product, IT, Customer Communications, Billing, & Finance
Maintain and expand relational footprint within assigned clients, focus but not limited to, on Manager, Director, and VP contacts
Create and deliver Business Reviews with all assigned clients per corporate guidelines
Meet assigned goals for vertical, revenue retention and growth within assigned accounts
Maintain accuracy of customer documentation in all corporate repositories such as Pivotal, Salesforce, Siebel, Qualtrics, and Contract Administration
Serve as escalation point for operational disruption across all defined areas of partnership
What are the requirements needed for this position?
Bachelor’s degree in related area of study or equivalent experience
7+ years’ experience in Customer Success, Relationship Management and/or Account Management.
Must have demonstrated experience upselling, cross-selling to existing clients
Must have Payer or Provider/Hospital account management/client retention experience with payment integrity, payment accuracy, audit recovery, chart audit, post pay and pre-pay audit and/or Fraud Waste Abuse is preferred.
What other skills/experience would be helpful to have?
We are open to candidates with: Payer account management experience in clinical decision support and/or utilization management, Medicare Risk Adjustment, Population Health, Member/Membership Engagement
Proven track record of successful management, service and/or revenue retention activities for complex customers or projects
Preferred experience working with large managed care organizations or large integrated care delivery systems
Professional and effective communication skills required including comfort with conversations that create clarity and improve collaboration at all levels within complex and diverse organizations
Highly organized and capable of driving multiple projects to completion simultaneously
Successful track record of working as a part of dynamic, fast-paced and growing teams that are results oriented and collaborative
Effective analytical, problem-solving and decision-making skills
Experience with Excel, CRM tools, and Net Promoter Score preferred
Master’s Degree preferred
What are the working conditions and physical requirements of this job?
- General office demands
How much should I expect to travel?
You will be required to travel 50%. Current State: We are all working virtual now.
This is a remote/virtual position
Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
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Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
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Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.