Job Information
Sunrun Staff Technical Product Manager, Website in Helena, Montana
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.
Sunrun is in the driver’s seat to lead the energy revolution as America’s leading residential solar and renewable energy provider. The company’s leadership team embraces a fast-paced, entrepreneurial mindset to seize this unique opportunity in history and position Sunrun as an aspirational, beloved technology consumer brand for a faster, cleaner, safer, easier, more efficient home of the future.
The Sunrun Software Product Management team plays a critical role in our company’s success by collectively owning and evolving our industry-leading software products. This role sits within the website and e-commerce domain to deliver delightful customer experiences online that help educate and connect customers to our suite of products to electrify their homes. Today, the primary role of the site is to serve as the primary education destination to learn more about Sunrun and our products. We are working to evolve our online experience to consistently reflect our brand, value proposition, and become integrated with our e-commerce experiences for customers who want to self-serve in ordering the suite of products to electrify their homes online.
If you are a cross-functional collaborator that wants to help build a world-class online experience that supports our marketing, SEO, customer education, and customer acquisition efforts to address climate change and drive the electrification of millions of homes, this is the right role for you.
As the Staff Product Manager for our website experience, you will have the opportunity to lead the definition and delivery of a best-in-class online experience. Your scope will be broad and deep, spanning from working with UX and engineering teams to define and prioritize efforts to evolve the look and feel of our website, defining content editor experiences and working closely with marketing to ensure stakeholder needs are met within our CMS, to working with sales to evolve our marketplace of supplemental installers to match interested customers with installers in their area, to our partner teams to define new experiences for innovative partnerships like the Ford F150 Lightning.
You will leverage consumer insights, market needs, and an understanding of our cross-channel go-to-market and product set (including solar, storage and grid services, and underlying software stack) to create intuitive, delightful experiences. You will solve real customer problems by defining product features and enhancements that directly impact our KPIs, work cross-functionally to gain alignment and excitement through stakeholder input, and continuously evolve the product through an agile product management approach.
Due to the highly interdisciplinary nature of this role, and the cross-functional impact of the changes you will drive, you will need to be a respected leader who can effectively communicate, collaborate and coalition-build. The Staff Product Manager role is among the most challenging and rewarding at Sunrun. We are looking for a highly talented and driven individual who is excited to take on this challenge.
The energy revolution is well underway. And our planet needs it now more than ever. Join us in the journey as we lead a crucial movement toward a planet run by the sun.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Owns the customer problem space, business and product requirements, prioritization and definition of work for the development teams, and results delivery for core areas within the website scope. Has a mission to redefine what it means to a world-class online experience, improving value for Sunrun, our customers, and our partners.
Formulates new, innovative ideas to enhance our platform and end-to-end experience. Builds buy-in from senior stakeholders and executives, and aligns cross-functional teams around scope, requirements, and the product roadmap.
Serves as the champion of Sunrun’s customers and adopts a user-centric perspective who builds empathy for different users and personas that use and contribute to website development. These users include existing and potential new customers visiting the site, internal content editors who want to easily make changes or create new content, and external partners who expand Sunrun’s reach.
Possesses enough commercial and technical depth to effectively guide effort vs. impact tradeoffs in collaboration with senior engineering leaders, senior business leaders and external counterparties.
Understands how our platform and processes interact with and unlock value across Sunrun’s business, including how they intersect with our cross-channel go-to-market, operational fulfillment, and our product portfolio and tech stack. Seamlessly integrates platform and process improvements with the rest of our business.
Evangelizes product, platform, strategy and roadmap with various functional groups across Sunrun and drives excitement across the organization
REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)
Education: Bachelor’s degree (or equivalent). Computer science degree not required, but highly valued.
Experience: Minimum of 5+ years of Product experience driving customer-facing products and experiences. Prefer candidates with experience working with headless CMS (e.g., Contentful). No solar experience needed.
Leadership: Inspires trust and confidence with executives, our cross-functional peers and our team. Builds a winning team, from culture and people, to processes and project execution. Projects influence across the company to empower and enable the team to deliver the right results in the right way.
Customer Obsession: Makes product decisions starting with the end-user in mind. Has high degree of empathy and drive to understand customers and users; uses insight to guide product priorities and solution definition.
Ownership and Accountability: Takes full accountability for and drives results for portfolio cross-functionally and works across the organization top-to-bottom to get projects prioritized and efforts mobilized to ensure the necessary outcomes. Drives a mindset of accountability and ownership within their broader team, incl. establishing and holding stakeholders to an operating cadence.
Strategic Execution:Sees and evangelizes the big picture, but is disciplined in rationalizing our ambitious goals with realities of prioritization and day-to-day execution. Executes seamlessly across teams, company and outside the company, including driving top to bottom alignment on project and company-level priorities (when needed). Drives resolution of escalated blockers for the team.
Problem Solving: Quickly and effectively synthesizes and solves complex, interdependent problems, understanding the end-to-end business implications of decisions. Leverages insight to drive clarity throughout the org and bring along others (incl. senior execs and large groups of stakeholders) along in the process. Can articulate decisions, highlight risks and operate with a strong, balanced view of decisions.
Communication & Listening: Compelling and effective storyteller. Proactive communicator to ensure transparency, visibility, and alignment. Attentive listener who seeks to understand others and actively seeks to incorporate new information.
Product & business judgment: Contextualizes business decisions across company, industry and all stakeholders. Holds a balanced perspective with an appreciation for risks, rewards and execution. Effectively navigates ambiguity in decision making.
Technical Judgment: Expert who can independently handle scoping for the most complicated technical projects, and own and drive the right technical vs. business tradeoffs at the highest levels of the org.
Adaptability: adjusts quickly to changing priorities and conditions; anticipates and copes effectively with the complexity of change
Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.
The starting salary for this opportunity ranges from $172,644 to $207,152
Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions.
Recruiter:
Meghana Chokshi (meghana.chokshi@sunrun.com)
This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com .
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging (https://careers.sunrun.com/us/en/diversityandinclusion) drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.