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Salesforce.com, Inc Support Engineer in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Our Salesforce Industries platform is a leading provider of industry-specific cloud and mobile software for the world’s top communications, media and entertainment, energy, utilities, insurance, health, and government organizations.

As a Support Engineer you will have the opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. The Support Engineer profile is one of the best opportunities to master the Salesforce Platform and achieve your career goals.

ROLE:

We are looking for a Support Engineer for the Salesforce Industries product suite to join our Global Product Support team

This is a perfect position for someone who is solution oriented, technical, has love for problem solving and a passion for providing product support to customers and partners

As the subject matter is highly technical and sophisticated in nature, this position requires an individual with programming background, technical prowess and impressive customer-facing skills. Ideal candidates should be able to read, understand, troubleshoot and suggest fixes to the product's managed package code.

The Support Engineer will investigate and help resolve complex issues, engaging with Engineering and developing customer solutions/workarounds where needed.

RESPONSIBILITIES:

Take ownership of customer cases (working directly with customers), in collaboration with Support peers and Engineering to troubleshoot and solve complex issues

Assist customers and partners in troubleshooting their custom code, integrations and implementation of our Salesforce Industries products. This involves debugging, troubleshooting, and ensuring issues are fully resolved

Developing and maintaining technical expertise in assigned areas of product functionality

Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise

Providing feature explanation and implementation standard methodologies.

Developing and Providing a customization workaround wherever appropriate

Handle escalated issues effectively and conflicting/competing priorities

Become broadly versed in additional products

Create and maintain support documentation including knowledge articles for the Digital Platform Swarm team

Understand and Adhere to existing support processes to protect predefined SLA

EXPERIENCE/SKILLS REQUIRED:

Bachelor’s degree in Computer Science or relevant work experience

Minimum of 2 years shown success in enterprise application support and customer service

Salesforce.com Certified Administrator (ADM201 Certified)

Salesforce Domain knowledge including Visualforce and Apex code experience

Prior hands-on development experience; ability to read, write and debug code

Problem Solver with technical capability and troubleshooting skills

Experience supporting and troubleshooting one or more Customer Relationship Management Solution (such as Oracle, SalesForce.com , SAP, Siebel or similar)

Integration knowledge with Salesforce.com components including but not limited to API’s, APEX Web Services, Apex Callouts, outbound messaging, SSO, and data loaders

Understanding of the configuration of SFDC and portals including but not limited to developing custom objects, work-flow business rules, and validation rules

Experience with, and knowledge of, relational databases used at enterprise scale

Must know how to run and understand SQL queries in a relational database system

Demonstrates the ability to work multi-functionally with many stakeholders including other teams, partners and customers.

Strong communication and presentation skills

Excellent verbal and written skills

EXPERIENCE/SKILLS DESIRED:

Salesforce.com Certified Advanced Administrator (ADM211 Certified)

Salesforce.com Certified Developer (DEV401 Certified)

Salesforce Platform App Builder

Demonstrated ability to juggle and prioritize high-volume workload, handling details accurately

Knowledge of modern browser and Internet technologies: HTML/JS/Angular, CSS, JSON, Web Components, JavaScript libraries, firewalls, web servers, web proxy servers and more

For Colorado-based roles: Minimum annual salary of $66,600 . You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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