Thermo Fisher Scientific Technical Application Specialist - Core LIMS in Helena, Montana
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
Digital Science delivers market-leading laboratory and data management solutions. These solutions help customers advance science, become more efficient, and improve their bottom lines. Our offerings shape the lab of the future, by accelerating innovation and driving productivity. In short, it's our goal to make labs work the way laypeople think they do-- with cloud-connected, instantaneous information, available seamlessly to scientists across the lab.
Digital Science offerings either work together organically on a common platform (Platform for Science) or can be integrated to unite information created by disparate instruments and systems, so data and the labs can always be connected. Our offering includes the following capabilities:
Laboratory Information Management System
Electronic Laboratory Notebook
Procedural Electronic Laboratory Notebooks or Laboratory Execution Systems
Scientific Data Management System
This position can be remote anywhere in the US.
What will you do?
The Senior Technical Applications Specialist is a member of a Customer Services Team. The role provides high quality first- and second-line support to customers in the context of products supplied by Digital Science. The high quality demanded by this position will be met by the analyst's ability to respond to support incidents within target times and assist in activities designed to facilitate continuous improvements to helpdesk services.
Communicate with customers in a professional and courteous manner
Create and manage incidents through the incident lifecycle according to current guidelines and procedures
Prioritize incidents according to current guidelines and procedures
Provide technical solutions to incidents wherever possible
Escalate incidents to Digital Science Development when required
Respond to incidents according to standard service levels
Work closely with other Digital Science departments to resolve issues when required
Expert in Core LIMS
Backup team leader in matters of dealing with customer complaints and issues
Offer direction and skill training to other Technical Analysts on the team
Be self-motivated and make best use of available time
Supplement training activities
Provide expertise in the installation of customer product updates
How will you get here?
- Minimum required education: Bachelor's degree in a Life Sciences concentration
Minimum (2) years of experience in Core LIMS
Laboratory experience preferred
Project management experience a plus
Knowledge, Skills, Abilities
Strong customer orientation
Strong Interpersonal skills
Excellent verbal and written communication skills essential
Ability to liaise with people at all levels, from technical experts to novice users
Organized with ability to prioritize work load and work under pressure
Tenacious problem solver
Excellent analytical and diagnostic skills
Ability to travel up to 25% of the time to provide training for customers
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.