Montana Veteran Jobs

facebook youtube linkedin
Mobile Montana Labor & Industry Mobile Logo

Job Information

Salesforce.com, Inc Technical Consultant in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Overview

The Technical Consultant is a key player in an exciting, customer interfacing role that couples technical and customer relationship skills to successfully implement and provide services for ClickSoftware and Salesforce FSM offerings. The Technical Consultant will work within defined project teams to perform technical implementations. As part of these implementations, the Technical Consultant will participate and support requirement gathering, design, development, testing and deployment to meet the customer’s business and technical requirements. The Technical Consultant will be responsible for completing tasks on one or more concurrent projects and reporting status to the assigned Project Manager.

In some instances the Technical Consultant will assume technical lead responsibilities in smaller scale engagements for example customers/partners advisory, specific enhancements to existing FSM implementations, etc.

The Technical Consultant develops and leads the evaluation of options and subsequent presentation and education of the customer/partner. They also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

Responsibilities

  • Being a key member of the technical delivery team responsible for the design, configuration, coding & successful delivery of the requirements to meet the customer’s requirement

  • Help clients consistently meet/exceed goals and metrics

  • Cofntribute to customer success through front and backend solution development and release management

  • Assist customer with fine-tuning the FSM application and service optimization algorithms to meet customer’s business objectives and deliver high CSAT

  • Provide on-going consultancy to customer / partners during their implementation to ensure a successful deployment

  • Continued professional growth and development

  • Apply Salesforce best practices and values to the customer’s business

Preferred Qualifications and Skills

  • BA/BS Degree or equivalent

  • 5 - 7 years of experience working in the technology sector, preferably in a product based organization as a part of the services business line

  • Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable to the client's needs

  • Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies

  • Strong desire to work both in design and in 'hands-on' implementation modes in the delivery of ClickSoftware solutions

  • Excellent written and verbal communication skills

  • Ability to work independently and be a self-starter

  • Travel to client site but may be higher or lower based on the client engagement.

  • ClickSoftware product knowledge and experience

  • Relevant Salesforce certifications

  • Key technical skills desired: c#, .NET, HTML5, Angular JS, Web Application Frameworks (Silverlight, Javascript), APEX

Personality

  • PASSION: Passionate about Customer Success

  • BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on

  • LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships

  • COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

  • STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message

  • TEAM PLAYER: Proficient at collaboration and working with members of a team

  • URGENCY: Ability to move fast and drive business value and results

  • OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart

  • TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability

  • ADAPTABLE: Excels in high levels of uncertainty and change

  • COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base

For Colorado-based roles: Minimum annual salary of $98,900 You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

DirectEmployers