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Curative Inc. Technical Support Engineer in Helena, Montana

Curative is seeking technical support engineers to help scale our team. Curative was founded in March 2020 to scale COVID-19 testing. We took a full-stack approach to testing and were one of the first labs to launch an FDA-authorized mouth swab test that patients could do themselves. Since then, we’ve done over 20 million COVID-19 tests and 2 million vaccinations.

Our patient-facing apps, healthcare facilities, and labs are all part of a large platform we've built from scratch that has let us grow faster than other healthcare companies. The pandemic was a proving ground, and Curative has demonstrated the technical and operations chops required to change US healthcare to be simpler, more accessible, and more patient focused.

Curative is working to fundamentally change US healthcare. We believe that a better patient experience can be delivered for lower cost at scale - without the onus being on patients to navigate a complex network of companies to seek care or the threat of unexpected medical bills. We want to put healthcare back in the hands of the patient and clinicians, with a focus on preventative care.

To do so, we’re building a vertically integrated platform for managing the health of our patients. We’re rebuilding from first principles, and focusing on patients and delivering the highest quality care instead of billing.

Responsibilities

  • Triage various software issues, ranging from basic login trouble to complex software behaviors, redirecting and escalating requests when necessary.

  • Investigate software issues by recreating user workflows, checking logs and the database.

  • Improve our in-house software by exploring different user workflows for common user pitfalls and potential improvements.

  • Follow security and privacy best-practices when developing and accessing Curative information and data systems

Qualifications

  • Experience with coding, scripting, and troubleshooting bugs

  • Strong independent critical thinking, problem solving, and communication skills

  • Willingness to be patient when working through issues with non-technical users

  • Familiarity with databases and writing SQL queries

  • Familiarity with writing Python scripts

About Us

Co-founded by CEO Fred Turner and powered by a team of world-leading doctors, scientists, engineers, and health industry experts, Curative responded in March 2020 to the urgent need for COVID-19 testing, ultimately developing a network of thousands of testing sites across over 40 states and three CLIA-certified, high-complexity laboratories. As a result, Curative and its managed medical entities provided over 30 million COVID-19 tests and over 2 million COVID-19 vaccines.

Curative’s patient-facing services, healthcare facilities, integrated supply chain, and labs are part of a large platform we've built from the ground up that has allowed us to grow quickly and more efficiently than other healthcare companies. As a result, we were one of the first companies to respond to the pandemic providing COVID-19 testing at scale across the United States.

We are now implementing a new model of comprehensive healthcare delivery focused on the whole person's well-being: providing expanded healthcare and wellness services while also streamlining access to preventative care. We are setting out to change healthcare in the United States and fundamentally re-designing the way that patients interact with their healthcare and health insurance. By building a connected platform for managing the health of our patients, we believe that we can deliver a better healthcare experience at a lower cost and with better outcomes so that our patients can focus on getting and staying well. Our model delivers healthcare by investing in patient preventive health from the start, reducing the barriers to entry to traditionally complex care networks and eliminating the concern of unexpected medical bills. Curative will launch its first members-only healthcare offering in Austin, January 2023.

For more details on Curative and to stay tuned on what’s ahead, please visit curative.com and follow on Facebook (https://www.facebook.com/CurativeInc/) , Instagram (https://www.instagram.com/curativeinc/?hl=en) , and Twitter (https://twitter.com/curative_inc?lang=en) .

Curative does not accept unsolicited agency resumes. Please do not forward resumes to our career page, any Curative employee(s) or any Curative location. Curative is not responsible for any third-party or recruiter fees related to unsolicited resumes.

Curative Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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