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HealthEdge Software Inc Technical Writer I in Helena, Montana


Position Overview

We seek a grammar ambassador to join our team at Burgess, a HealthEdge company. As a technical writer, you will work closely with our subject matter experts and team members to support documentation efforts for Burgess products and services. This role will have a heavy emphasis on understanding various healthcare policies and translating it into clear and accurate content in our product and documentation. We are looking for you to be highly organized, naturally inquisitive, and able to grasp software and healthcare topics quickly and thoroughly to meet client expectations.

Your ability to communicate important product updates in an accurate, easily digestible, and timely manner will have a direct positive impact on our end users and quality standards. This can be a rewarding opportunity for writers who love research and crave gaining mastery of new learned topics.

Your Impact

  • Translate complex healthcare policies and software functionality into accurate, easily digestible, and engaging copy.

  • Analyze and comprehend various process flow diagrams and decision logic.

  • Research and review citations and source materials to ensure delivery of accurate information.

  • Collaborate with software developers, analysts, and other subject matter experts to write and update product release notes, reference materials, and other product-related content.

  • Maintain existing documentation, updating content such as instructions, screenshots, and reference materials as needed.

  • Contribute to special projects when needed, including proofing and editing content, layouts, and graphics for internal and client-facing documents.

What You Bring

  • 4-year degree in technical writing, communications, journalism, English, or comparable field.

  • 1–4 years of technical writing or relative experience.

  • Strong command of the English language; able to write clearly and edit content for spelling, grammar, and mechanics, and vary writing style to meet specific audiences.

  • Strong critical analysis skills and enthusiasm to learn.

  • Ability to effectively communicate and collaborate with diverse stakeholder groups and individuals.

  • Ability to collect, research, and understand complex or diverse information, and translate it into clear and concise written communication.

  • Ability to plan, prioritize, and balance the need for direction with self-motivated efforts.

  • Strong interpersonal skills—treat people with respect, keep commitments, inspire the trust of others, and work ethically and with integrity.

  • Belief in fostering a fun, enjoyable working environment (we value team bonding) while performing excellent, diligent work.

Bonus Points

  • Familiarity with the healthcare industry.

  • Experience in an agile SDLC environment.

  • Experience with Madcap Flare and/or familiarity with HTML and CSS.

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While Burgess is located in Alexandria, VA you may live anywhere in the U.S.

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  • Work across multiple time zones in a hybrid or remote work environment.

  • Long periods of time sitting and/or standing in front of a computer using video technology.

  • May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.


Job Locations US-Remote

ID 2022-1188

Category Hidden (28186)

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.