Job Information
American Express Global Business Travel Travel Specialist in Helena, Montana
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
The Travel Specialist will manage travel arrangements. Provides concierge level and VIP service to the client and most importantly the individual supporting Healthcare Providers and Patients by using extensive destination and industry knowledge.
In general, may handle no more than 150 bookings per year including the reconciliation, audit and entry of all travel related individual HCP expenses. Performance contributes to the satisfaction of the Customer Healthcare Providers and the profitability of the client.
What You’ll Do:
Manage the air, hotel and ground accommodations for Health Care Providers and patients based on client specifications and guidelines
Provide VIP level of service for complex land and air requests
Manage supplier relationships when managing accommodations to guarantee payment acceptance and applicable terms
Service Healthcare Provider and Patient calls to guide them on program-related questions
Communicate travel itineraries, fare rules/regulations, confirmation numbers, cancellation policies, code shares, upgrades, seating confirmation, and industry updates
Provide Travel Directors and/or client with supporting documentation and information regarding Healthcare Providers' travel to ensure onsite program operations run smooth. Create and manage data reporting timeline with Healthcare Provider Attendee Management and client.
Manage the quality review process of Attendee Management reports to ensure the accuracy for meeting specifications and individual Healthcare Provider travel and meeting expenses
Create and deliver custom reports to client, if applicable. Manage the creation of custom forms per program. Ensure Healthcare Provider travel and meeting expenses follows client expense guidelines.
Request and obtain supplier invoices and expense reports from appropriate party to reconcile meeting and individual expenses by category on the Business Travel Account, Meeting, Expense reports and/or supplier invoices
Ensure each transaction is accurately saved in the attendee management tool. Manage supplier relationships to guarantee payment acceptance and applicable terms
What We’re Looking For:
Associate's degree or equivalent experience preferred but will strongly consider specialized training, technical/trade school diploma or certification with 5 plus years of business experience
Travel Agent designation required
Proven organizational skills
Ability to manage multiple projects simultaneously
Strong interpersonal, communication and customer service skills
Knowledge of Microsoft Office tools and the ability to learn new technology quickly
Required Computer Skills; MS Excel, MS Outlook MS Word and Sabre or Apollo (GDS) knowledge is required
The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data, confidential client information or data and other proprietary corporate information and trade secrets.
Location
United States
The US national hourly wage range for this position is from $18.00 to $36.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)