Montana Veteran Jobs

facebook youtube linkedin
Mobile Montana Labor & Industry Mobile Logo

Job Information

American Express Virtual Platinum Customer Care Professional; May include 2,000 Sign on Bonus in Helena, Montana

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Role & Responsibilities:

Meaningful, rewarding work performed with integrity

Here’s just some of what you’ll do in this role:

  • Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, chat, mobile messaging)

  • Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express

  • Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs

  • Meet and exceed quality goals, compliance regulations and productivity targets

  • Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms

  • Document necessary information, such as payment details, Customers change of details, change of address and travel notifications

  • Re-prioritize and adapt to an ever-changing environment

If selected for this role, you may be eligible for a $2,000 sign on bonus, less applicable deductions

  • Qualifications

Preferred Skills:

Unique career journey shaped by your talent and curiosity

  • Demonstrate personal excellence by remaining positive in difficult situations

  • Display a passion to serve by delivering outstanding service in every interaction with our Customers

  • The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers

  • Strong interpersonal, communication, verbal and written skills

  • Assertiveness to handle difficult conversations

  • Excellent negotiation, influencing and resourcefulness skills

  • Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail

  • Confidence to work in a virtual environment

Additional Details:

  • Location: SUNRISE, FLORIDA–. Based on the evolving situation with Covid-19, we will work with you to ship equipment to your home address and conduct a new hire orientation virtually. From there your classroom training will be virtual and on the job training will be Hybrid (required to work onsite two days per week).

  • Workplace Flexibility: Full time. Shift flexibility requirements – temporarily some shifts may be worked remotely

  • American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

  • Sign-On Bonus Eligibility Requirements

  • The sign on bonus will be paid to eligible individuals in three instalments: $500 after three months of active employment, $500 and after six months of active employment and $1,000 after 12 months of active employment (less applicable deductions)

  • The sign on bonus is contingent on eligible colleagues being actively employed in role and remaining in good standing during the relevant period of time.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

#RAD_GSGHYBRID

Job: Operations

Primary Location: United States

Schedule Full-time

Req ID: 22023369

DirectEmployers