Job Information
Express Employment Professionals Call Center/CSR in Kalispell, Montana
Express Employment Professionals is hiring for a “Call Center/CSR” for a local Flathead Valley company! Work schedule; Monday to Friday; 8:00 AM - 5:00 PM Responsibilities: Answer incoming telephone inquiries for Bank providing prompt and extraordinary service. Correctly and efficiently transfer calls to outside offices and staff members Process telephone transfer requests, check orders, stop payments, Visa Check Card orders/reorders Provide customer service on ACH and ATM inquiries and disputes, process cash management/on-line banking inquiries and resets Provide statement printouts and check copy requests Provide viable solutions to meet customer needs, while conforming to Bank regulation and policies and providing extraordinary service Refers services and products to include Dime-A-Time, Xpress phone, on-line banking, e-statements, ODP's Basic knowledge of bank products to include deposit products such as checking, savings, money market, CD's, on-line banking, VISA check cards; and lending products such as consumer/heloc/mortgage products. Promotes Tell-A-Friend. Proper usage of System as well as other supporting systems Basic knowledge of compliance and regulatory issues - i.e. certain regs (E, CC)RequirementsCustomer service experienceSales experiencebanking knowledge preferred“Apply Now” or call Express Employment Professionals at 406-257-2255 to get started today! Express Employment Professionals can help you find the type of job that perfectly fits your needs and abilities, and you’ll never pay a fee for our services and support. Locally owned. Working with local companies. Putting local people to work.