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State of Montana Central Intake Specialist (37536) in Kalispell, Montana

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Senior & Long Term Care, Adult Protective Services. Our mission at DPHHS is to improve and protect the health, well-being, and self-reliance of all Montanans throughout every stage of their life. By joining our team, you will have the opportunity to perform meaningful work in public service to our state and its residents. Whether you are joining the workforce or have several years of experience, DPHHS has the opportunity for you! Adult Protective Services Centralized Intake (APSCI) is the state-operated adult abuse, neglect and exploitation hotline. APSCI is an adult abuse hotline staffed to receive and accurately record reports of abuse, neglect, or exploitation of persons ages 60 and older, or adults with intellectual, physical, or mental disabilities. The APSCI is the central location for all reports of abuse, neglect, or exploitation for the state of Montana. Responsibilities include gathering information from callers to determine whether statutory criteria for investigation are present, or if a caller is looking for information and resources, assigns reports to the proper regions with accuracy for priority response time based on the information gathered during the call. Checks resources and verifies information from multiple data sources to determine additional requirements, including safety factors for alleged adult victims and APS field investigators. What We Can Offer You The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. Visit the Health Care and Benefits Division for more information at In addition to employee benefits, there are a wide range of advancement opportunities within the largest state agency in Montana. Additionally This position is grant funded through September 2024, with continued funding possible. This position may be eligible for a statutory $1.50 an hour base pay increase effective July 1, 2024. This position is eligible for telework within the state of Montana. The primary location for this position is open for consideration. Specific conditions will be provided by the supervisor and must adhere to state policy. What You Can Offer Us * Knowledge of the practices and principles of social work; indicators of adult abuse/neglect/exploitation and adult abuse reporting. Strong verbal and written communication skills. * Customer service and interpersonal skills. * Problem solving and decision-making skills. * Ability to handle sensitive and stressful situations. Meet minimum qualifications: o Bachelor’s degree in social work, psychology, or related human services field. o One year of human services experience working with adults and families. o Other combinations of directly related education and experience may be considered on a case-by-case basis. o A six month completed internship with Adult/Child Protective Services will be accepted in lieu of the one year required experience. This position is a mandatory reporter of suspect abuse, neglect, or exploitation of individuals over the of 60 and those with disabilities of the age of 18. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contactShandee How to Apply Submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploading correctly to the specific application for this position. * Resume * Cover Letter * References To be considered for any DPHHS position, applicants must complete and submit their application online, and upload any required documents. Successful applicant(s) are required to successfully pass all DPHHS specific background check(s) relevant to each position. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below. This position is open until filled with frequent screening of applicants. Title: Central Intake Specialist (37536) Location: Kalispell Requisition ID: 23142761 Other Locations: Billings, Missoula, Helena, Havre, Butte, Great Falls