Job SummaryCompliance Monitoring Systems is a state-wide service provider in Montana for cost effective electronic monitoring, alcohol monitoring, home detention, drug testing and jail alternative program. We have built our business on trust, innovation, accountability and accuracy. We offer our employees competitive salaries and benefits.Position Description: Compliance Officer for Criminal JusticeA Compliance Officer is a useful resource for courts and agencies to monitor and report on an offenders compliance. Multi-function and multi-skill sets are required. Confidentiality is of the upmost importance. You must be a team player. This position requires a high volume of communication with a varied audience so clear, positive communication skills are a must. This position is 30 to 40 hours per week. Hours are typically going to be from either 12 p.m. to 8 p.m or 2 p.m. to 8 p.m.. There is also a weekend shift that is required. Weekend shifts are usually 2 hours, but occasionally 4 hours.Responsibilities and Duties- Communicate with referring agencies on a regular basis with regard to enrollment of new clients, clients compliancy, violations, testimony and program requirements.- Arrange payment during enrollment and arrange with collections of monthly fees on an ongoing basis.- Enrollment of new clients into any of the programs that CMS operates which includes but is not limited to: SCRAM, Remote Breath, House Arrest, GPS, Drug Patch, and Urinalysis testing.- Daily review of all monitoring alerts and timely preparation of violation reports for submission to the referring agencies according to Managing Alerts and Reporting SOPs.- Must be able to perform criminal justice drug testing in accordance to our toxicology SOPs- Must be able to communicate in a diffusing, calm manner with clients who can be hostile- Respond, troubleshoot, and resolve issues and problems discovered while installing or monitoring clients. Escalating issues when appropriate.- Attend all required training via webinar if in person is not possible- Follow and abide by installation court orders and referral documents to ensure proper monitoring is achieved.- Answer phone and troubleshoot questions with other team members.- Schedule may vary depending on on-call schedules, court orders, travel and needs of customers. Employee must be flexible and be able to do some work outside normal schedule due to after-hours referrals and the overall nature of the business.Qualifications and Skills- Associates degree in Criminal Justice or related certifications. May substitute experience on a 2:1 ratio- 2 years of social or criminal justice work experience- 2 years of direct public relations experience with local and state criminal justice or social justice systems.- Possession of a valid drivers license for travel within assigned territory.- Advanced skills with client management software and databases.- Considerable documentation and reporting is required; must use good grammar and be able to proofread for spelling/punctuation errorsTechnologically proficient.- Accurate, detailed work is extremely important; clients futures are dependent upon our accuracy.Additional knowledge/experience desired:- Previous specimen collection processes and drug patch knowledge; DOT collection experience is desired but not required.- Advanced skills with monitoring systems, databases, invoicing documentation, fee collection and recording, and spreadsheets.Case management experience- Direct knowledge of criminal justice system processes- Business processes knowledgeBenefits?Schedule: Afternoons and evenings. Weekend shift is necessary?Pay scale: $13.50-$16.00 per hour DOE and performance + Market Performance Bonus program.?Benefits: After probationary period of 180 days, eligible for Simple IRA and Paid Time Off (PTO) and medical/dental if working full time.