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Express Employment Professionals Customer Service Rep (CSR) in Kalispell, Montana

Express Employment Professionals is looking for a customer-oriented service representative for a local company in Kalispell!

Overview: A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Work schedule: Full-time; Monday - Friday, 8:00 AM - 5:00 PM

Responsibilities

Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

What we look for:

Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively

Take the first step to success and Apply Online Now or call Express Employment Professionals at 406-257-2255 to get started today!

Express Employment Professionals can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support.

Locally owned. Working with local companies. Putting local people to work.

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