Job Information
LC Staffing Customer Support Specialist in Kalispell, Montana
Customer Support Specialist A well-established regional financial institution that offers a wide range of financial products and services is seeking a Customer Support Specialist. This company places a strong emphasis on building meaningful relationships, both with their customers and within the communities they serve. Their commitment to exceptional service goes beyond the traditional banking experience, as they actively engage in local volunteer opportunities and recognize the significant role their communities play in their success. With a proud history dating back to 1955, they have grown into a trusted financial partner, with a reputation for stability and financial strength.The Customer Support Specialist will be responsible for servicing incoming customer calls, answering customer questions, and resolving account issues through extraordinary customer service. This company is committed to providing secure and accessible services while maintaining a strong, community-driven approach that allows them to make decisions locally. Apply today to join them as they continue to grow and make a positive impact in the lives of their customers and the communities they call home. Why You Want This Position:Competitive Pay: $18.20/hour - Full-time positionHoliday LuncheonsBusiness Casual FridaysSaturday DifferentialCompany Logo Gear and Much More!Essential Functions and Duties:Answer incoming telephone inquiries providing prompt and extraordinary serviceCorrectly and efficiently transfer calls to outside offices and staff membersProcess telephone transfer requests, check orders, stop payments, Visa Check Card orders/reordersProvide customer service on ACH and ATM inquiries and disputes, on-line banking inquiries and resetsProvide statement printouts and check copy requestsProvide viable solutions to meet customer needs, while conforming to bank regulation and policiesRefers services and products to include Xpress phone, on-line banking, e-statements, ODP’sParticipate in Community Service and Bank-sponsored activitiesProvide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customersComplete required bank training courses within assigned time frameQualifications:A moderate level of banking knowledge desiredCustomer service and sales experience preferredHigh degree of attention to detail as well as excellent organizational skillsMust have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tactAbility to work both independently and in a team environmentAbility to understand and follow complex written and oral instructionsAbility to communicate effectively verbally and in writingBasic computer skills with working knowledge of word processing, spreadsheets, ten-key, general computer applications and knowledge of standard office equipmentHigh school diploma or equivalentGet in touch! Call or text 406-752-0191 to reach Jared, your career coach, in our Kalispell LC Staffing Office.40639www.lcstaffing.com