Express Employment Professionals Field Service Representative in Kalispell, Montana
Express Employment Professionals is hiring for a “Field Service Representative” for a local Flathead Valley company!
Work schedule; Monday to Friday, 8:00 AM - 5:00 PM (Might have to work weekends or nights with travel)
Receives customers' requests by telephone or email, analyzes requests, provides information requested, and/or ascertains who can best provide the information and routes the request (via Trouble Ticket System) to the proper Nomad representative. • Monitors and assigns work to department representatives or outside resources to complete Customer Service “Trouble Tickets.” • Responsible for ensuring timely “Trouble Ticket” resolution, utilizing innovative methods that meet both client and organizational objectives. • Responsible for data integrity in the “Trouble Ticket” system. Prepares product and/or service reports by collecting and analyzing customer information. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Recommends Training packages, Maintenance/Service packages, and Warranty packages to customers. • Manages the financial implications of Warranty items whether they are the company's or vendor-specific and reports these findings to Management. • Refines and reinforces current Warranty policies and processes customer adjustments. • Assists in building a service system that can produce revenue in the future. • Adheres to a budget given by management for warranty/service costs. • Works with the Operations Administration Assistant to manage the Unit ID database to ensure that data is input correctly. • Ability to travel to customer locations to perform determined service/warranty solutions, often on short notice for indeterminate periods of time
• Knowledge of DOT requirements is strongly desired. • Valid driver’s license in good standing required, Commercial Driver’s License preferred. • Valid passport required
“Apply Now” or call Express Employment Professionals at 406-257-2255 to get started today!
Express Employment Professionals can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support.
Locally owned. Working with local companies. Putting local people to work.