Job Information
Applied Materials Global Product Support (GPS) Engineer in Kalispell, Montana
The Global Product Support position is based in Kalispell, Montana-just outside of Glacier National Park and includes comprehensive Health and Wellness Benefits, Relocation Assistance, Discretionary Bonus Incentive, Flex Time Off (FTO) and 401k Match.
Key Responsibilities
Support New Product Introduction (NPI, roadmap) and Continuous Improvement Projects (CIP) to maintain product excellence. Technical expert supporting field escalations, up to and including excellent communication skills to work directly with customers to manage and meet their expectations, adhering to Applied and customer safety requirements.
Develop new procedures and Best Known Methods (BKMs) to service new products
Cradle to grave engagement starting with design review on new product enhancements
Provides technical input from a user standpoint
Evaluates and provides feedback on designs for serviceability (participates in DFx)
Performs final validation of Alpha/Beta release, including CIP
Applications Lab testing of CIP parts and product releases
Perform alpha hardware installs in lab
Testing and HW/SW validation for CIP/Enhancements
Documents and release procedures for subsequent retrofits/install
Contribute to FMECA process
Product development projects/process
Provides FOAK field start up support
Owns implementation success of new HW readiness
Product support team
Primary communication interface between the field and engineering/BU
Participate in rapid response team to review NCs for triage response
SW release gate (for new releases) and provides testing support
Maintains recommended tool spares list & stocking levels definition and work with global services to ensure these parts lists are up to date
Provide remote and as required on-site escalation support and escalation management, escalation owner for BU
Formulate root cause hypothesis analysis and create action plans to ensure problem resolution
Troubleshoot technical problems and coordinate multiple technical tasks
Documentation role:
Owns Tool manuals (Maintenance, Operations, safety, SSPS, Func. Desc.)
Owns Tool documentation for hardware (setup, maintenance, etc)
Develop Alpha/FOAK retrofit instructions/procedures hands off to Retrofit/NSO organization for repeat demand
Maintains golden tool parameters (tool fingerprint/baseline)
Create content for Internal Service Bulletins (ISB) & Customer Eng Notification (CEN)
Owns creating Final Test procedures for platforms/products
Training role:
Acts as a technical mentor for field and account engineers and may design and conduct training sessions
Provide content for the global service trainers
Develop new product training plans with global training
Audit Applied Training Departments course content
Configure and drive training
Support Role:
Project management
Lab Tool Support
Failure analysis
Functional Knowledge:
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Business Expertise:
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market. Comfortable with customer facing activities.
Leadership:
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving:
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact:
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills:
- Explains difficult or sensitive information; works to build consensus
Qualifications
Education:
Bachelor's Degree: Engineering
Skills
Certifications:
Languages:
Years of Experience:
4 - 7 Years
Work Experience:
Additional Information
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.