Job Information
Logan Health Guest Services Program Coordinator | PRN status in Kalispell, Montana
Job Description Summary:
Be part of our Guest Servies Team!
Logan Health is seeking a PRN Guest Services Program Coordinator to provide essential support for our Guest Services Department. As a key member of this team, you will help coordinate short-term and long-term housing accommodations for patients and their families while they receive medical care or procedures. Your role will ensure seamless communication, excellent customer service, and smooth program operations.
Key Responsibilities:
Answer emails and resolve guest service inquiries.
Assist with property showings and reservations
Process and review incoming referrals.
Perform some billing duties and ensure program eligibility guidelines are followed.
Provide outstanding customer service to patients and their families
Collaborate with housekeeping, hotel staff, and other internal staff to coordinate services.
What you'll need to have:
Strong computer skills and the ability to manage administrative tasks efficiently.
Excellent customer service skills with a compassionate, patient-focused approach.
Ability to handle sensitive information and difficult situations tactfully and professionally.
Strong communicator who can effectively coordinate with multiple teams.
Experience in hospitality, healthcare, or customer service is highly desired.
Knowledge of Medicaid and other payors is a plus.
Position location and coverage:
This position will primarily be working remotely from home, but requires occasional onsite work to address any issues that arise and to provide property tours. *You must reside with in a 30 mile radius of Kalispell, MT, to be considered for this position.
This role will primarily provide coverage for evenings and weekends in addition to coverage for vacations and sick calls.
What this PRN position offers:
12% PRN differential pay on top of base rate of pay
Matching 401(k)
Fitness Center Membership discount
Additional evening and weekend shift differntial pay
Employee Assistance Program
Qualifications:
Minimum of one (1) of the following required as applicable to assigned area(s).
Minimum of two (2) years’ experience in a healthcare environment working with complex administrative support tasks.
Minimum of three (3) years’ experience in a medical setting.
Minimum of two (2) years’ experience in a similar role.
Minimum of three (3) years’ experience in customer experience, employee experience, or human resource experience role
Additional requirements as applicable to assigned area(s):
Strong computer skills and working knowledge of Microsoft Office and Excel
Demonstrated problem solving, and analytical skills.
Proficient in the use of spreadsheets and database management.
Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
Commitment to working in a team environment and maintaining confidentiality as needed.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
Job Specific Duties:
As applicable to assigned area(s); serves as the organizational expert for program standards; creates program materials, establishes staffing requirements, and ensures the program achieves stated objectives.
As applicable to assigned area(s); provides administrative support to leadership, which may include, but may not be limited to; correspondence, scheduling, coding and processing of department invoices, implementation of program policies/procedures; maintains leadership’s calendar, monitors emails and phone logs; assists with hiring documents and process, orientation, ongoing education, performance evaluation documents, maintains files, and provides support within the department as requested.
As applicable to assigned area(s); responsible for timely reporting of data as required meeting accreditation standards; prepares financial statements and maintains records pertaining to program activities; responsible for dissemination of changes to members of committee and sub-committees as appropriate.
Processes program expense reimbursements, orders supplies, distributes mail, creates invoices, and processes end of month reports as necessary as applicable to assigned area(s).
Assists in researching new regulations and the effect on the program; makes suggestions for implementation; stays current with industry trends as they relate to job responsibilities as applicable to assigned area(s).
Coordinates and maintains the cultivation, retention, and stewardship of program partnerships as applicable to assigned area(s).
Reviews policies and procedures per department protocol to ensure compliance with accreditation standards as applicable to assigned area(s).
Monitors and updates information on designated webpages in collaboration with leadership and marketing per department protocol and as applicable to assigned area(s).
Works with leadership and committees as necessary to enhance program services. As applicable to assigned area(s); performs program and location analysis, data collection, site usage, program effectiveness, and the presentation of process improvement recommendations.
Assists leadership with operating budgets, monitors invoices for department accounts and monthly P&L analysis, department expenses and revenues as applicable to assigned area(s).
Assists leadership with on-site inspections, reports, software and/or hardware implementations, etc. per department protocol and as applicable to assigned area(s). Provides consistent follow through on issues and timely escalation of matters as needed.
Acts as a liaison for multiple stakeholders per department protocol and as applicable to assigned area(s).
Coordinates billing and tracking of multiple tasks per department protocol and as applicable to assigned area(s).
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Maintains regular and consistent attendance as scheduled by department leadership.
Shift:
Variable (United States of America)
Schedule Details:
Please know schedules and shifts are subject to change based on patient care and department/organizational needs.
Schedule: PRN - Scheduled as needed for coverage of vacations, sick days as well as provide coverage for evenings and weekends.
Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
Notice of Pre-Employment Screening Requirements
If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:
Criminal background check
Reference checks
Drug Screening
Health and Immunizations Screening
Physical Demand Review/Screening
Equal Opportunity Employer
Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.