Job Information
Hilton Garden Inn Kalispell Housekeeping Attendant in Kalispell, Montana
Get your start in a field full of growth potential and advancement opportunities! Joining the Veridea Group team, by way of Hilton Garden Inn, you will not only earn a better wage, but you will also gain the experience necessary to move forward in the world of hospitality. Learning & Development: Veridea’s success to date can be attributed to two factors - our people and our culture. Our team of associates is responsible for our success, and they will define our future. We practice what we preach. Our leaders are here to coach our teams by displaying the highest form of leadership development.Work-life balance: Work-life balance is of the utmost importance to us. Hospitality is a fast-paced, exciting, stress, filled business. To help our employees maintain a healthy work-life balance we offer the use of our state-of-the-art fitness center as well as our pool, when not in use by Guests of course!Paid Time Off: 120 hours annually with a periodic increase associated with length of service!Hotel Discounts: The Veridea Group owns and operates several hotels in the Marriott, Hilton, and IHG family. You will qualify for deep employee discounts within our family of hotel franchises.Performance: You will receive a 90-day review with the potential of a performance-based raise. You will receive fair and thorough performance reviews with insightful feedback annually with merit-based increases as warranted. Talent and quality work are always recognized. If you would like the opportunity to work for a company that appreciates hard work, recognizes what a living wage is, and one that offers serious growth potential, stop in, and fill out an application.HOUSEKEEPER JOB DESCRIPTION Job Summary A housekeeper’s main responsibility is to provide clean, and comfortable guest rooms in line with the Veridea Group Standards, while ensuring guest satisfaction by providing friendly and courteous service.Essential Functions • Assists all guests in a sincere and courteous manner, whenever possible going above and beyond and doing whatever it takes to ensure guest satisfaction. • Thoroughly and correctly cleans and sets up guest rooms according to Franchise and Veridea Group operational policies and standards to ensure guest satisfaction. Removes soiled bed and bath linens and replaces with clean linens. • Removes trash and debris from guest room. • Cleans all surfaces in bathroom area. • Dusts all surfaces. • Replenishes promotional materials/literature. • Ensures alarm clock, telephone, and TV/remote are in working order and programmed properly. • Replenishes room amenities. • Vacuums room. • Follows proper franchise procedures in stay-over rooms. • Completes checkouts in 30 minutes or less. • Completes stayovers in 15 minutes or less. • Reports unusual circumstances to supervisor. • Each housekeeper is responsible for disposing their trash to outdoor receptacle. • Props guest room doors open only when physically present in guest room. • Keeps housekeeping cart flush to guest room wall while cleaning. This ensures guests have plenty of corridor space to walk as well as keeps housekeeper safe. • Reports maintenance requests promptly and utilizes maintenance ticket system. • Turns in articles left in rooms and registers them accordingly in Lost & Found Logbook. • Maintains clean and orderly cart and vacuum cleaner to maximize job efficiency. • Treats vacuum cleaners with respect, avoiding vacuuming over cords and damaging guest room furniture. • Reports all “DO NOT DISTURB” or bolted door rooms to supervisor to ensure guest safety and maximize guest satisfaction. • Checks cart stock to determine adequacy for day’s work. Re-stocks housekeeping cart as needed. • Pulls damaged and/or stained linen and returns it to the laundry reclaim area. • Locks linen closets after each use, to ensure maximum safety and security at all times. • Acquires working knowledge of the property and all facilities to respond to guest questions effectively. • Understands and applies all hotel safety and security procedures as required to maintain a secure and safe environment for employees and guests. • Keeps immediate superior promptly and full informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken. • Cleaning of public spaces and other areas of the property as needed/assigned. • Assist with laundry, breakfast, and other tasks within this nature as assigned. • Performs other duties as requested or required.Job Duties • Ability to accept directions and priorities from supervisor and reliably follow-through on tasks. • Ability to perform job duties with a minimum of disruption to the guest. • Ability to be friendly and cheerful; interacts easily with strangers. • Ability to cooperate and support others. • Ability to work independently with little supervision. • Ability to safely work with cleaning equipment and cleaning chemicals including: vacuum cleaners, brooms, mops, etc. • Ability to clean rooms in the allotted time given by supervisor. • Ability to clean 10-15 guest rooms daily depending on hotel status. • Good hand dexterity required to dust, polish, make beds, fold towels, etc. • Grooming and uniform standards must meet Employee Handbook Standards.Job Types: Full-time, Part-timeSalary: $17.00 - $19.00 per hourBenefits: • Employee discount • Health insurance • Paid time offShift: • 10 hour shift • 8 hour shift • Day shift Work Location: In person