Glacier Bank Loan Operations Supervisor in Kalispell, Montana
About The Role Our full benefits package includes health benefits, tuition reimbursement, generous PTO, paid holidays, wellness program and incentives, referral and incentive programs, and retirement profit sharing. Other perks of working for Glacier Bank are: Employee Appreciation Week, Business Casual Fridays, Saturday Differential Pay, Holiday Luncheons, and grocery gift certificates. Do you need more reasons to start your career at Glacier Bank? Well, we have banker's hours, multiple career paths, job progressions and training programs, friendly managers and staff, and we're deeply rooted in our communities. Come join us! Provide supervision of Loan Operations staff in maintaining open lines of communication, supporting company policy and procedures and accomplishing their key responsibility areas. Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank. Essential Functions Hold and submit timely performance evaluations and update job descriptions. Reward good performance and corrects underachiever's performance. Hold regularly scheduled department meetings. Motivate staff to promote good customer relations, meet production needs and/or goals, and pursue professional growth & development. Monitor Service Member's Civil Relief Act. Strive for accuracy and carefulness of work. Pay attention to detail in order to ensure quality. Recheck work or proofread when applicable. Service mortgage loans for Glacier Bank as assigned in accordance with established procedures and policies. Duties include delegating and having knowledge of but are not limited to: Process loan payoffs for consumer loans. Process all mailed loan payments. Process loan payoff quotes on Glacier Bank loans. Process FHA premiums on consumer loans. Force-place property insurance for loans that are serviced by Glacier, including commercial & consumer. Board all mortgage, consumer and commercial loans and tax service orders for loans serviced by Glacier. Check all mortgage and commercial loan boarding and employee consumer loans within the determined regulation period. Process assumptions, modifications, and change-in-terms (including file maintenance). Transition construction loans to principal-and-interest payments. Examine and balance General Ledger accounts and checking accounts. Process reconveyances and lien releases. File loan and other documents that need to be scanned. Perform collateral tracking on all Mortgage loans. Work Loan Operations E-Mail for Wires and all daily GBCI reports. Process daily non-post corrections as directed by GBCI. Process customer disputes from 3 major credit bureaus through the E-Oscar system. Process morning reports through the synergy system. Set up ACH & AFT automatic payments on all loans. Do all maintenance on ACH's for Deposit Services. Process verification of Mortgages. File maintenance, reversals & waive late fees. Additional Responsibilities Service Quality - embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customers needs. Participates in required training, staff meetings, and lobby displays. Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank. Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel). Complete required bank and BVS training courses within assigned time frame(s). Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Additional duties as requested or assigned. About You Required Qualifications High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment. Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s). Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment. Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience. Ability to work both independently and in a team environment. Ability to understand and follow complex written and oral instructions. Ability to communicate effectively verbally and in writing. Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications. Working knowledge of standard office equipment. High school diploma or equivalent. Preferred Qualifications A moderate level of banking and loan documentation experience and knowledge desired. Work Environment Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS:Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays. COMPANY OVERVIEW:At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you. Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength. We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please. •We are an Equal Opportunity Employer. •Please view Equal Employment Opportunity Posters provided by OFCCP here.