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Logan Health Medical Transportation Coordinator/Dispatcher in Kalispell, Montana

Job Description Summary:

This position is responsible for communicating, coordinating, and directing the deployment of personnel and equipment as it relates to medical emergency response and ground and air medical transportation.


  • Minimum of one (1) of the following required:

  • Previous work experience in healthcare

  • Previous work experience in fire services

  • Previous work experience in EMS

  • Previous dispatching experience

  • Possess knowledge of principles and processes for providing customer service and meeting quality standards required.

  • Possess an understanding of the confidentiality laws that govern the provider-patient relationship, including but not limited to, HIPAA guidelines required.

  • Excellent attention to detail and ability to maintain professionalism in high-stress environment and environments prone to high-capacity sensory stimulation.

  • Experience working with multifaceted technologies, i.e. telephones, computers, and sophisticated computer programs preferred.

  • Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

  • Excellent organizational skills, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.

  • Commitment to working in a team environment and maintaining confidentiality as needed.

  • Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.

  • Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Job Specific Duties:

  • Responsible for communicating with various internal and external customers involved with patient movement and healthcare system operations.

  • Coordinates available resources to improve response to routine and emergency calls.

  • Exhibits an understanding and properly utilizes all communication equipment and programs per department protocol.

  • Assures compliance with emergency procedures and notifications per assigned area(s) protocol.

  • Appropriately prioritizes and dispatches A.L.E.R.T. and Logan Health EMS Network ground and air medical teams per department procedure.

  • Coordinates communication between all members of the healthcare delivery team to ensure safe and timely transport and transfer of patients.

  • Maintains safety as a primary role throughout all aspects of transport team resource coordination, operational awareness, and multi-mode tracking of transport assets (ground vehicles and aircraft).

  • Identifies areas of concern and makes strategic recommendations for improvements to assigned leadership as applicable to assigned area(s).

  • Interfaces effectively with peers and customers and assumes responsibility for professional development of self and others.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.


Variable - 12 Hours (United States of America)

Schedule Details:

Please know schedules and shifts are subject to change based on patient care and department/organizational needs.


Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

  • Criminal background check

  • Reference checks

  • Drug Screening

  • Health and Immunizations Screening

  • Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

Our people are everything.

The amazing providers, employees, and volunteers at Logan Health gift this organization with their innovation, knowledge, and compassion. Together, we're connecting our community to trusted, quality care and helping to improve lives every day.

Do you dream of living and working in a beautiful area surrounded by stunning scenery and endless recreation?

Are you ready to evolve your career while working alongside passionate, talented, brilliant people?

Join our remarkable team and create positive patient experiences every day!