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State of Montana Recreation Technician in Kalispell, Montana

/THE OUTSIDE IS IN US ALL./ Please complete a State Application. Applications missing the requested documents will be considered incomplete and may not progress further in the process. Documents not requested will not be considered in the recruitment process. The State Application is not a substitute for a Resume. This position closes at 11:59 PM Mountain Time on April 27, 2022. You must apply through the State of Montana Career site. Special Information: Identity of applicants who become finalists may be released to the public if the Department deems it necessary. Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance. Other benefits include retirement, paid vacation, sick and holidays. This position may be covered by a VEBA (Voluntary EmployeeBeneficiaryAssociation). A successful applicant will be subject to a background investigation. Women and minorities are under-represented in this job category and are encouraged to apply. Job Overview: The Recreation Technician is a frontline position that provides general operational support of a variety of recreational offerings at state parks, fishing access sites, wildlife management areas, and along river corridors. This can include day use areas, campgrounds, water access and amenities, historic sites, trail programs, park offices, visitor centers, and entrance gates, among others. This position is based at FWP regional headquarters Kalispell and includes duties at multiple sites in the greater Flathead Valley area near towns including Kalispell, Bigfork, Columbia Falls and Somers. Job Duties Administrative Duties: · Receive, count and remit fees, prepare reports. · Collect data related to site use from vehicle counters or visitor surveys · Operate POS cash register system (Point of Sale) and basic office machines · Operate web-based reservation system Customer Service: · Greet visitors, answer visitor questions related to site resources, facilities and surrounding areas · Sell merchandise such as firewood or other inventory and manage equipment rentals · Assist campers with questions and campsite reservations · Assist with interpretive programs and special events; may present talks, lead tours and hikes · Perform public safety duties · Monitor recreation sites by foot or vehicle; advise visitors of visitor use rules and regulations; report violations observed to superiors for follow up · Monitor visitor use impacts on historical, cultural, natural, and recreational resource and advise visitors on best practices · Provide emergency assistance or medical aid as appropriate within training · Prepare incident reports Other: · Light-duty maintenance responsibilities including groundskeeing, janitorial services, and minor repairs. · Provides assistance to persons with disabilities when needed. · Perform other related duties as assigned. Physical and Environmental Demands: · Work is performed in both an indoor and outdoor environment. · Frequently works in adverse outdoor conditions including temperature extremes, snow and rain, dust, and mosquito infested areas. · Works with public and may inform public of site rules and regulations. · The position may require some travel. The incumbent will be required to work odd hours, weekends, and holidays. Knowledge, Skills and Abilities: · Familiarity with natural and cultural resource management including historical and current issues. Must develop a working knowledge, including site location and available recreational opportunities for public recreational sites in the region’s jurisdiction. These include wildlife management areas, fishing access sites, state parks, forested lands, and major waterways. · Must be able to follow written and verbal instructions, and the ability to communicate effectively, both verbally and in writing. · Must be able to establish positive working relationships with co-workers and the public. · Must be comfortable communicating with dissatisfied visitors and helping to deescalate the situation. · Must behave ethically and appropriately when serving visitors. · Must have the ability to understand and effectively explain Department policies and regulations to the general public. Ability to use tact, courtesy, poise, alertness, and good judgment in public contacts. · Must have basic computer skills: email, word processing, internet use, spreadsheet development Minimum Qualifications (Education and Experience): Graduation from high school or equivalent education. One year of college or vocational training experience in park and recreation management, interpretive visitor center, or closely related setting is preferred; OR an equivalent combination of education and experience. Required at time of application: General knowledge of basic customer service and safe work habits Ability to: educate and inform visitors on compliance with rules and regulations and State laws; collect fees and make change; sell merchandise and account for monies collected; read, maintain, and prepare records and reports; and assist visitors in emergency situations. Daily interaction with site visitors requires effective communication and public relations skills. Job: Office/Administrative/Clerical* *Title: *Recreation Technician Location: Kalispell Requisition ID: 22141262