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Volunteers of America Northern Rockies Service Coordinator in KALISPELL, Montana

Service CoordinatorSSVF Montana ยท KALISPELL, Montana

Department SSVF Montana

Employment Type Full-Time Regular

Minimum Experience Entry-level

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect , and Excellence.


The Supportive Services for Veteran Families (SSVF) Service Coordinator is responsible for providing best practices in case management to assist low-income Veteran families who are homeless or at-risk of homelessness to regain stability in permanent housing after experiencing a housing crisis and homelessness.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Conduct extensive outreach activities in respective communities to identify Veterans who qualify for the SSVFprogram

  • Conduct a formal assessment of Veterans to establish programeligibility

  • Provide best practices in case management to help qualified Veterans obtain immediate housing and achieve long-term stability

  • Cultivate productive relationships with the appropriate community resources to ensure referrals for Veteransservices

  • Maintain case management data in the Homeless Management InformationSystem

  • Ensure ongoing education of all programmatic changes through online SSVF training and SSVF program guideupdates.


  • Crisismanagement

  • Ability to work with multiple staff, clients, andagencies

  • Able to meet tight deadlines underpressure

  • Organizationskills

  • Ability to work both independently and as part of ateam

  • Effective oral and written communicationskills

  • Continuous demonstration of behaviors aligned with a posture of servant leadership and our culturalvalues

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in an office environment, as well as in a mobile-office setting when traveling to meet Veterans' needs and perform outreach activities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. This position typically makes use of office and personal communication equipment.

Position Type/Expected Hours of Work

This is a full-time position. The hours of work are 8:00 am to 5:00 pm Monday - Friday.


Travel will be necessary with this position, traveling to various communities to perform Veterans outreach actions.

Required Education, Experience or Eligibility Qualifications

  • Associate's Degree with a minimum of two years of case management experience or closely related experience

Or -

  • High School diploma or equivalent and a minimum of four years of case management experience or closely related fieldexperience

  • Valid driver'slicense

  • Adept with computer programs including but not limited to Microsoft Office suite and data information managementsystems

Preferred Education and Experience

  • Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience

EEO Statement

VOA is an Equal Opportunity Employer (EEO) and complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAA)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice.