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The Salvation Army Southwest Division Social Services Case Worker in Kalispell, Montana


Supervisor: Corps Officers

General description of work: To implement the Social Service Program of The Salvation Army Service Center in Kalispell. This position will provide direct delivery of services to individuals and families in short-term emergency need.

General Requirements

A neat, clean personal appearance

Be able to work effectively with other staff and volunteers

All information regarding clients must be kept confidential

Punctual and reliable attendance, with the ability to be flexible in scheduling

Ability to work independently and stay on task


Education & Experience:

High School Diploma and minimum of two years experience working in a business office setting.

Ability to satisfactorily pass a background check


Familiar with current Microsoft software computer programs including Word and Excel; email, internet and standard office equipment and systems. Ability to learn new computer software programs.


Business letter writing and report preparation with correct English usage, spelling, grammar, and punctuation.

Be a team player


The ability to maintain a self-motivated and self-directed schedule; Able to address multiple projects in a time-sensitive manner.

Current office organization, procedures, and practices.

Detail oriented.


The ability to interact with people in a positive, professional manner in conformity with The Salvation Army Mission Statement.

The ability to work with people of diverse backgrounds and circumstances.

Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.

Essential Functions:

Interview clients to assess their needs

Provide services to clients (vouchers, food etc.)

Maintain/enter statistics on Social Services Programs and generates needed reports

Basic clerical/Office work

Answer phones/ receptionist

Records gifts in kind

Assists with Christmas intake

Make referrals to other programs as appropriate

Follow-up case work for returning clients

Prepare and maintain all client files

Provide supervision and direction for other Social Service Program employees and/or volunteers.

Other duties as assigned.


It is expected that each employee will be familiar with The Salvation Army Western Territory Handbook for Employees. Questions regarding its contents can be directed toward the immediate supervisor or the CORPS OFFICER(S).

The Salvation Army has a dress code which will be shared with you at the time of employment.

In any position with The Salvation Army, it is impossible to predict the many requests and assignments that can and will be made on an employee. This is the case with this position. Flexibility and a cooperate spirit are crucial characteristics of the person who holds this important position and for the successful operation of Salvation Army services.

The Salvation Army reserves the right to revise or change job duties and responsibilities as the need arises. Its facilities and vehicles provide a smoke and drug free work environment for all employees and volunteers.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

Equal Opportunity Employer



High School or Equivalent (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.