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Flathead Valley Community College Student Union Coordinator at Flathead Valley Community College in Kalispell, Montana

JOB TITLE: Coordinator, Student UnionDEPARTMENT: Student Services PAY GRADE: 40 PAY RANGE: $38,000 - $42,000 depending on education and experience, 12 mos. per year, benefit-eligible Generous Benefits include:* Health/Vision, Dental, Life/ADD & Long-term Disability Insurance: Generous Employercontribution toward the cost of this benefit* Vacation Leave: Earn up to 15 days per year* Sick Leave: Earn up to 12 days per year* Holiday Leave: 12 per year* Retirement: Participates in MT Public Employees Retirement System; AND Employer match up to 7% for 403(b)* Tuition Waiver: Employee plus up to two legal dependentsFLSA: Exempt CLOSING DATE:Opened Until Filled SUMMARYThe Student Union Coordinator provides a welcoming face to the Flathead Valley Community College and helps our diverse customers navigate systems within student services and the College.ESSENTIAL DUTIESManages the day-to-day Student Union Welcome and Information operations. Fosters cooperative relationships with the public and prospective students to enhance and promote the College.Promotes a culture of leadership within a collaborative, team-oriented environment; supervises, recruits, develops, motivates, and evaluates a team in alignment with job expectations, professional roles, and the College mission.Sustains a generalist knowledge of Financial Aid, Advising, Counseling, Disability Services, Admissions and Registration areas to refer and guide students and prospective students successfully; stays abreast in the latest developments in student services areas.Ensures quality and responsiveness as the first point of contact to the College; provides excellent customer service, referrals and resolutions to the students, employees and public.Assists prospective students with the application and registration process; provides information and resources related to all student services in the Student Union; collaboratively troubleshoots and problem solves issues with students.Utilizes FVCC’s Student Information System, website, and technologies. Performs accurate data input into information system; maintains files and reports; updates information according to policy and regulations; creates student identification cards.Interacts with employers and regarding internships, job board, and assists with career services data information and data entry.Participates actively and with initiative in continuous improvement efforts to provide efficient and quality student services. Researches, analyzes and resolves issues that arise in student services and addresses them proactively.Creates and maintains a collaborative and collegial environment with colleagues and maintains effective working relationships.Schedules appointments and assessments for students and provides administrative support to staff and directors.Serves a member on various college committees and teams; meets with other college personnel for events, projects, planning, idea sharing, issue resolutions, operational communications, professional development, etc.Works closely and cooperatively with campus departments, faculty and related agencies on programmatic, financial, and compliance matters.Establishes and initiates effective and timely communications to assure sharing of information.Researches, analyzes and resolves issues that arise in financial systems and addresses them proactively.Responds to info@fvcc.edu inquiries.Remains current in practices, trends and research related to areas of assignmentAttends related trainings, workshops, and professional developmentCross trains to perform other departmental and team functions; backfills for staff as neededActively participates in the development of a climate that promotes and supports innovation and efforts to continuously improve services to students, faculty, and the CollegeCreates and maintains a collaborative and collegial environment with colleagues and maintains effective working relationshipsMaintains professional ethics and confidentiality of students in accordance with applicable laws and policiesAdvances the mission of FVCC by serving on or convening committees and contributing in the community in college-related activitiesPerforms other duties as assignedReports to Dean of Student SuccessMINIMUM QUALIFICATIONSBachelor’s degree, AND, a minimum of one year’s administrative work experience; OR,Associate’s degree, AND, a minimum of three year’s administrative work experience; OR,An equitable combination of five year’s education and administrative work experience.PREFERRED QUALIFICATIONSWork experience in a higher education setting.Experience working with information systems.KNOWLEDGE, SKILLS, AND ABILITIESAbility to provide quality customer service and collaboration by creating a welcoming and supportive environment.Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational culture.Strong skills in problem solving and conflict resolution.Ability to be flexible, adaptable and multi-task in a setting that is fast-paced and ever-changing.Ability to act with diplomacy, tact and respect for customers in all situations.Working knowledge, skill, and ability to stay abreast with computer applications, technology and office procedures.Ability to work independently.Ability to work within policies and procedures of FVCC Ability and willingness to serve as an ambassador for the College by interacting appropriately with the college community and communityAbility to maintain effective and positive professional relationships Ability to follow and issue directions Demonstrated communication, technology, presentation, customer service and interpersonal skills Ability to work effectively with people from a variety of culturally diverse backgrounds Ability to intermittently work non-traditional schedules including evenings, weekends, etc.Ability to maintain regular and acceptable attendance levels Ability to maintain a high degree of confidentiality Ability to successfully pass a criminal background check Ability to respond in the event of an emergency This is a Medium Duty job, according to the Selected Characteristics of Occupations Defined in the Revised Dictionary of Occupational Titles, U.S. Department of Labor and Industry. Medium Duty involves exertion of 20-50 pounds of force occasionally, and/or 10-25 pounds frequently, and/or up to 10 pounds continuously to move objects.APPLICATION PROCEDURES:In order to be considered for this position, applicants must apply online at www.fvcc.edu/jobs; paper submission of applications or resume materials are not accepted. FVCC does not retain application materials for future consideration. Additionally, applicants are required to submit the following documents by uploading them to the online application (NOTE: FVCC's applicant tracking system will time-out after 45 minutes of inactivity. Please have your documents ready to upload before you click the Apply button.) :* Letter of application indicating how you meet the minimum qualifications and detail your work experience as it relates to the position's Knowledge, Skills and Abilities, AND* A current, comprehensive resume, ANDUnofficial transcripts for ALL degrees held and required certifications - if more than one transcript, combine and upload as one document. (As a condition of employment, the successful candidate will submit official transcripts for all degrees held to FVCC HR prior to hiring. Only transcripts from accredited institutions will be accepted.)* Three professional references, with complete contact information, must be provided on the application form. Professional references must be individuals most familiar with applicant's work experience, skills, work behaviors, and supervisory experience. Do not list family and friends for professional references.EMPLOYMENT SPONSORSHIP: FVCC is not able to sponsor individuals seeking employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. EMPLOYMENT VERIFICATION, REFERENCE CHECKS AND CRIMINAL BACKGROUND CHECKS: Prior to any offers of employment, FVCC conducts thorough employment verifications and reference checks and may contact organizations and individuals not listed on an applicant's application or resume. Additionally, FVCC conducts post-offer criminal background checks. EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION: FVCC is an equal opportunity employer and affirmative action organization. It is FVCC's policy that all individuals are entitled to equal employment opportunities regardless of race, color, religion, creed, political ideas, sex, gender identity, sexual orientation, age, marital status, veteran’s status, service in the uniformed services as defined by state and federal law, physical or mental disability, national origin or ancestry except as authorized by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs, as required by federal and state laws. FVCC BOARD POLICY: The FVCC Board Policy Manual is available to review at: https://www.fvcc.edu/about-fvcc/board-of-trustees/fvcc-board-policy REASONABLE ACCOMMODATIONS FOR PERSONS WITH DISABILITIES: FVCC provides reasonable accommodations upon request to qualified individuals with disabilities during all phases of employment including the application and selection process. No applicant will be penalized as a result of such a request. VETERANS' PREFERENCE ACT: Preference applies in hiring and provides a uniform method by which special consideration is given to qualified Veterans. Veterans’ Preference laws do not, however, guarantee Veterans a job, nor do they give Veterans’ preference in internal actions such as promotion, transfer, reassignment, and reinstatement. I understand that applying for a preference is voluntary and that all information related to a preference is confidential and used only during the hiring process; the information will be maintained in a separate confidential file. To claim Veterans' Preference, you must complete the Veterans' Preference Form (form is available at: https://www.opm.gov/forms/pdf_fill/SF15.pdf) and email it along with document(s) that verify your eligibility for employment preference to Jobs@fvcc.edu. Claims for Veterans' preference must be received by Human Resources prior to position closing date. WINDFALL ELIMINATION PROVISION: Based on the Windfall Elimination Provision, I understand my employment may not be covered by Social Security. To learn more about the Windfall Elimination Provision click https://www.ssa.gov/pubs/EN-05-10045.pdf. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply. EEO/AA

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