Job Information
FAMILY CONNECTIONS Eligibility Specialist in LEWISTOWN, Montana
Wage: $18/hr
Hours: Full-time position. Once trained- Remote position with some in person work for meetings etc. Some travel required.
Duties:
Eligibility Processing:
Comply with all ECSB policies with arm rules from DPHHS and procedures created by ECSB to guide all determinations, invoice paying, changes processing, and more on all cases regardless of being TANF, CPS, Non-TANF, Teen, Working Caretaker, or Adoption Subsidy.
Accurately approve families with the Best Beginnings Child Care Scholarship program to avoid errors for the Error Rating process performed by ECSB
Errors can result in termination depending on severity, the number of errors, and if the same type of error is repeating
Errors impact entire FCMT agency and the viability of keeping the ECSB grant funding, it is important to maintain detail, organization, follow policies and procedures, and ask questions if uncertain
Complete child care application process in CCUBS for child care scholarships within 7 business days
If the 7 day processing is not being met, employee will inform Operations Director immediately
Review, implement, ask clarifications, and return to as needed to utilize the Eligibility Training Binder supplied by the Operations Director. This is in a large binder as well as the most up to date version is on the Family Services server under the Training folder.
Interview all new applicants to explain application and scholarship process and requirements in person or over the phone. Follow procedures if unable to connect with parent.
Daily work with human service agencies outside of FCMT to meet the needs of participants on the Best Beginnings Scholarship in order to refer families to needed services. Any Barrier that is noted, refer the family to an appropriate service. Every Eligibility Specialist must be aware of the individual Human Service agencies and be prepared to help and send families to the Family Engagement Coordinator.
Referrals can be calling the human service agency with the client, handing out materials if a family is in a hurry, and sending them a letter with resources.
If a discussion occurred on a resource supplied, regardless if the family said they wanted the service, this needs to be tracked and given to the FEC person to follow-up on more deeply. Utilize unit report for all referrals to the FEC staff.
Work closely with the Family Engagement Coordinator to learn of Human Services agencies, to positively impact families together, and encourage families with impactful and helpful community resources
Customer service is important to FCMT and ECSB, this position needs to deliver professional, helpful, high quality service continuously with any family.
Information on quality care, child care options, STARS to Quality information, best practices on child development, meaningful parent and family engagement, physical and developmental health, early care programs like Head Start will be shared with all families met with. Many items are addressed in the Resource Guide created by FCMT.
Supply families with the Family Resource Guide with details on the services within, supply the 211 number as needed, and give them resource agencies from the Voices of Hope link online.
Correspondence with parents and providers as needed both in and outside the CCUBS system
By phone, texting program, or in person = outside of CCUBS
Calls must be responded to parents and providers same day if possible and worst case within 24 hours of their voicemail or return call after research was completed
Offer Zoom calls to video with an applicant to go over forms as needed and show them resources
With initial RFI ensure FEC information is shared and Ready Resources options to help the family
By mail all correspondence must go through the CCUBS system
Inform families of copays (usually done through CCUBS system when setting up a case)
Collaborate with partner agencies such as CSED, CPS, OPA, Pat ways, and Tribal TANF agencies.
Fax CSED when applications arrive to allow time for CSED to respond that will not inhibit the due dates of the application later
Network with Head Start, Early Head Start, Child and Adult Care Food Program, Montana Child Care Associations, Tribal Child Care Development Fund, Local employers, School districts, Before and After School Programs, Developmental Disability Services, Mental Health and Chemical Dependency counseling, Services for children with disabilities including Part C providers, and any other agency that would benefit this work.
Work with DCFS in regards to CPS cases and set up children for care according to the CPS referral as needed if case manager is a CPS case processor
Other duties and complete job description available at Job Service.
General Work Expectations:
Comply with FCMT Employee Handbook, Operations Handbook and Policies.
Meet deadlines and accomplish goals and objectives in a limited amount of time.
Back up the front desk as needed.
Yearly research and request approval to attend yearly professional development to help hone and improve your stills in eligibility work (this can be computer programs to help do your work, human services courses, emotional intelligence courses, etc)
Become trained in Fingerprinting and enter the rotation for printing child care provider staff
Ensure the completion of grant reports or internal reports by required timelines and enter necessary units for Operations Director to post - perform task time so items can be compiled and posted prior to deadlines.
Review grants and FEC protocols set forth by ECSB and in house quarterly
. Actively participate in required meetings, workshops, and trainings, gain training in any area that is lacking for this position at a minimum annually
If any aspect of the education requirements has not been met, this person will actively and immediately pursue this education with a training plan approved by the supervisor, executive director, and ECSB
Attend annual planning sessions as requested. Participate by thinking strategically to improve or enhance services for the organization.
Maintains professional boundaries in relationships with staff, community members/partners and family by distinguishing between other?s needs and one?s own, guarding against abuse of power and sexual misconduct, and using appropriate language.
Work cooperatively with the team and model the mission, vision, and values of the organization to co-workers, board and community.
Build relationships with partner agencies, child care providers, and community.
Submit completed time sheets on time to Operations Director
Behave as a courteous and responsible representative of FCMT in interacting with other staff, the members of the Board of Directors and community members.
Further promote FCMT and its mission to community members, potential donors, clients, and policy makers, as directed or as opportunities arise.
Complete annual performance goals or other duties as assigned by the deadlines established
Complete other duties as assigned by your supervisor or any management staff.
Attend all required trainings and workshops at the state and local levels
Attend or help staff at least 3 or more Outreach/FC hosted events annually.
Attend, staff, promote the event and help gain donations, sponsors, sell tickets, etc. for the Family Connections fundraiser(s).
Plan and execute Family Connections annual plan goals by required deadlines.
COMPLETE JOB DESCRIPTION AVAILABLE AT JOB SERVICE