Bucher & Christian Consulting, Inc. dba BCforward Customer Care/Call Center in Malta / Helena, Montana
Customer Care/Call CenterBCforward is seeking a qualified Customer Care/Call Center at
Helena, MT 59601
Title: Customer Care/Call Center
Contract duration: 5+ months with possibility of extension or Permanent.
Location: Helena, MT 59601
Roles and Responsibilities
Using a computerized system, responds to customer inquiries in a call center
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
Provides clear and concise information about the status of a claim or Medicaid member
Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
Acts as an advocate for the Medicaid client or Provider.
Educates clients about managed care access, rights and benefits through outreach scripts.
Check voicemail and Fax routers.
Verify images of documents.
Attend scheduled staff meetings.
Complete required assigned training.
Track daily task for quality review.
Report system outages or errors.
All other duties as assigned.
Outgoing and energetic attitude
Ability to communicate clearly and confidently
Ability to multi-task
Ability to ana
ze new situations and apply problem-solving skills
Ability to relate to the customer
Ability to remain calm under pressure
Ability to adapt to and incorporate new technologies
Ability to learn from past mistakes (and Successes!)
Ability to manage time effectively
General conversational ability and call control
Attention to detail
Grammar and spelling accuracy
One year medical insurance or medical office experience
Proficient 10-key by touch
45 wpm typing minimum with exemplary accuracy
Hours: normally 8-5 , M-F, Limited overtime may be required to meet contractual obligations.
Interested candidates please send resume in Word format Please reference job code 149634 when responding to this ad.
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