One Health IT Support Technician in Miles City, Montana
IT Support Technician Business and Finance · Miles City, Montana
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Department Business and Finance
Employment Type Full-Time
Compensation $19.18-$20.83/hr DOE
An IT Support Technician is responsible to ensure technology is accessibility to all staff members, which may include troubleshooting. Ensures that all equipment is furnished with current hardware and software. May be responsible for multiple devices across multiple sites.
About One Health:
With multiple clinic sites across Montana and Wyoming, One Health (formerly Bighorn Valley Health Center) provides medical and behavioral health services to rural populations through a community-based, integrated approach to health care. We offer a competitive compensation package that includes paid time off, nine paid holidays, discounted health care for employees and their family members, 403(b) retirement plan, as well as paid medical insurance for all employees working at least 20 hours/week.
One Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits : Health, dental, & vision insurance, employee discounts, disability insurance, health savings account, matching retirement plan, holidays, paid time off
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Ensures technology is accessible and equipped with current hardware and software
Troubleshoots hardware, software, and network operating system
Be familiar with all hardware and software, and network operating system
Provides orientation to new users of existing technology
Trains staff about new and potential uses of existing technology
Provides individual training and supports on request
Provides recommendations about accessing information and support
Maintains current and accurate inventory of technology hardware, software, and resources
Monitor and maintain technology to ensure maximum access
Troubleshoots all technology issues
Maintains log and/or list of required repairs and maintenance
Makes recommendations about purchase of technology resources
Researches current and potential resources and services
Provides network access to all staff and students
Installs workstations; connects and sets up hardware and all required software
Provides network accounts and passwords as required
Monitors and maintains security of all technology
Advises staff of security breach and/or change in password or security status
Ensures installation of lock out programs
Identifies and prepares hardware for disposal when appropriate
Ensures hardware is stripped and secured before disposal
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Adheres to all One Health Policies and Procedures.
Participates in performance optimization and risk management activities as required.
Cooperates and abides by all elements of One Health’s Compliance Program.
Provides exceptional customer service and models the mission of One Health when interacting with internal and external stakeholders promoting a positive image for the health center.
Performs other duties as assigned or required with or without prior notification.
MINIMUM JOB QUALIFICATIONS:
High school diploma or GED
Valid driver’s license
Associate degree in business, information technology or health administration; or one (1) to three (3) years’ experience. Can be a combination of both.
One (1) year experience in information technology
Three (3) years’ experience in information technology