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State of Montana Administrative Support in Missoula, Montana

/THE OUTSIDE IS IN US ALL./ A State Application is required. Please remember to attach the required documents: Coverletter and response to Supplemental Questions listed in this announcement. Applications missing the requested documents will be considered incomplete and may not progress further in the process. Documents not requested will not be considered in the recruitment process. This position closes at 11:59 PM Mountain Time on December 9, 2021. You must apply through the State of Montana Career site. Supplemental Questions: Question 1: How familiar are you with the Missoula and surrounding West-central Montana area? Question 2: Please describe how your previous experience has prepared you for becoming an essential member of our Administrative Support/Front Desk team. Question 3: Tell me 5 things that you’ve found interesting on our website (fwp.mt.gov) and how you could use that information Special Information: Identity of applicants who become finalists may be released to the public if the Department deems it necessary. Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance. Other benefits include retirement, paid vacation, sick and holidays. This position may be covered by a VEBA (Voluntary EmployeeBeneficiaryAssociation). A successful applicant will be subject to a background investigation. Womenand/orminorities are under-represented in this job category and are encouraged to apply. The predominant duties assigned to the incumbent are performed in an office setting. The incumbent must be able to work independently, efficiently and exercise good judgment in an office setting with numerous interruptions. They are solely in charge of the front office, handling several multi-level functions simultaneously. Standing for long periods of time at the front counter issuing licenses during “peak” seasons. Sitting for long periods of time in a confined position, working on various computer assignments with repetitive hand movements and artificial lighting. Incumbent must be able lift 40-pound boxes. Angry, dissatisfied, rude and sometimes intoxicated callers and “walk-ins” often vent their frustrations on the support staff. Job DutiesThis position provides customer service, technical, and administrative support to all the fish, wildlife, state parks, law enforcement and information and education programs. Provides customer service duties associated with providing public information and services on a multitude of topics and activities that primarily cover hunting, fishing, trapping, and recreational opportunities in Montana. This position is directly involved in keeping the orderliness of the lobby ensuring that the publication & brochure racks are stocked with seasonally pertinent information and inventory on hand is adequate for demand. The knowledge, skills, and abilities of this position are normally attained through combination of education and experience equivalent a high school diploma or equivalent and at least 1 year of job-related work experience. Other combinations of education and experience will be considered on a case-by-case basis. _Knowledge, Skills and Abilities:_ * Excellent public relations skills, including establishing positive work relationships with public and coworkers. * Ability to handle difficult customers and situations. * The ability to communicate effectively with external and internal customers in person, in writing and on the phone. * The ability to work independently and provide the public with the correct information and licenses. * Thorough working knowledge of office principles and practices. * Considerable knowledge of business English, including grammar, spelling, punctuation and sentence structure. * Skilled in organizing, prioritizing and time management * Ability to operate a computer, printer, fax machine, photocopier, cash register, credit card machine, calculator and multi-line voicemail telephone system. * Knowledge of Microsoft Word/Excel/Outlook, with a heavy emphasis on Excel experience. * Ability to adapt to various proprietary computer applications. * Must possess the ability to understand, interpret and explain policies, procedures and regulations in an easily understandable manner. * Ability to memorize and retain information, i.e. price of licenses, season dates, phone numbers, laws, etc. * Ability to work accurately with frequent interruptions. * Must be dependable and reliable with a strong ability to be flexible/adaptable. * Must be tactful, courteous and professional. * General accounting or bookkeeping experience preferred. * Works effectively with individuals and groups; pursues universal solutions. * Collaborates with others to understand and meet the public's needs. * Shares workload with other team members; goes the extra step to insure successful completion of work unit goals. * Constructively resolves disagreements by negotiating mutual, acceptable solutions. * Accepts and provides constructive feedback in working relationships. * Demonstrates commitment to serving the public interest. * Recognizes the public's concerns as meaningful and valuable. * Responds positively and constructively to issues voiced by the public. * Makes decisions that benefit the public even if the decision is unpopular. * Puts the public’s needs ahead of personal interests. * Maintains positive working relationships with coworkers, the public, and other agencies. * Gains cooperation from others when appropriate. * Demonstrates trustworthiness in professional relationships. * Treats people with respect, courtesy, and fairness. Job: Office/Administrative/Clerical* *Title: *Administrative Support Location: Missoula Requisition ID: 21143134

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