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Glacier Bancorp, Inc. Business Application Administrator in Missoula, Montana

Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming. GBCI offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, life insurance; retirement plan including employer match and profit sharing; paid vacation, holiday and sick leave. Salary is negotiable depending upon relevant experience.

Business Application Administrator


Glacier Bancorp
Missoula, Montana
Full Time
USD $46,127.12/Yr.

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Job Description About The Role

The primary focus of this position is to administer and provide Level III support throughout the assigned application(s) analysis, configuration, testing, implementation and production lifecycle. This role will be responsible for the IT Services provided to the bank, such as Lending, Teller, New Accounts, Compliance, Quality Control, Accounting, and Core Banking interface solutions. You will keep all relevant technical documentation up to date and will insure testing is completed by appropriate users at all levels of the organization for new systems, releases, new features/enhancements and break/fix solutions. On project and strategic efforts, you will work in cross-functional teams to provide technical and analytical support of new and current production systems. This position will be considered a representative of the IT Department to all levels of bank groups and management, so professionalism and diplomacy to gain trust is critical to the success of the position.

This position is considered a representative of the IT Department at all levels of the bank groups and management. Professionalism and diplomacy to gain trust is critical to the success of the position.

Duties & Responsibilities
* Responsible for the Level III support of all IT Services represented by the Business Applications department. This includes, but not limited to Lending, Teller, New Accounts, Compliance, Quality Control, Business Intelligence, Accounting, and Core Banking interface solutions.
* Responsible for effective installation of new software products and releases that impact the organization's business services and operations.
* Responsible for designing effective and efficient information technology systems, protocols, and procedures for assigned applications to optimize the organization's ability to provide services to the banks and the bank customers.
* Responsible for upholding all Standard Operating Procedures and Service Level Agreements as outlined in IT policy. Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the organization.
* Responsible for creating, maintaining and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for lending systems.
* Responsible for analyzing and occasionally collecting the business and functional requirements from all levels of the organization, and then transferring that knowledge into technical solutions that could impact all levels of the organization and overall customer experience with the banks.
* Responsible for providing judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization.
* Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

This is a Corporate position located in Missoula, MT.

The entry rate for this position is $46,127.12 per year. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level
Bachelor's Degree
Information Systems, Information Technology, Computer Science or related field.
Experience Level
3 years
Increasingly responsible professional work experience in computer science, information systems, or information technology.
3 years
Hands-on application management experience, preferably in the field of business process management, workflow automation or comparable software systems.
Advanced Experience
End user support, and other industry-standard techniques and practices.
Advanced Experience
Microsoft Windows operating system experience and Office applications.
Advanced Experience
Providing both on-hours and after-hours software support by completing small scale and system-wide software upgrades and installations.
Beginner Experience
Use of modeling tools, such as Visio.
Knowledge Of
Application systems to include: Stopping services, Starting services, Resetting passwords, enabling (creating) users, disabling (deleting) users, etc.
Knowledge Of
Citrix Client.
Beginner Experience
Working in the banking industry.
Would an equivalent combination of relevant education and work experience be considered?: Yes
Required Skills and Abilities
* Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
* Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
* In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
* Ability to present ideas in user-friendly language.
* Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
* Ability to serve as a backup for other staff members in a mutually supportive team work environment.
* Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem solving skills.
* Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision.
* Ability to deal with system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision.
* Ability to take a lead role in the area of assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed.
* Ability to coordinate with the groups of business users who will test, validate and evaluate new applications and functions to determine issues in services and software provided.
* Employee must be capable of regular, reliable, and timely attendance.

Additional Requirements
Up to 15% travel required: (e.g. 3.5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.
Working Conditions
Environment: Indoors, a climate-controlled shared work area.
Noise Level: Minimal noise.
Lifting: Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.
Close visual acuity to conduct inspection of small parts and defects, operate and inspect machines and devices, and assemble parts at distances close to the eyes.
Physical Activities
Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.
Infrequent - rare.
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
Infrequent - rare.
Crawling: Moving about on hands and knees or hands and feet.
Infrequent - rare.
Crouching: Bending the body downward and forward by bending leg and spine.
Infrequent - rare.
Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.
Infrequent - rare.
Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.
Grasping: Applying pressure to an object with the fingers and palm.
Occasional - now and then.
Kneeling: Bending legs at knee to come to a rest on knee or knees.
Occasional - now and then.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
Occasional - now and then.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Infrequent - rare.
Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
Occasional - now and then.
Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Stooping: Bending body downward and forward by bending spine at the waist.
Infrequent - rare.
What We Offer

OUR BENEFITS: We believe that a healthy life is necessary in order to lead a happy life. We are proud to provide a carefully selected benefit package designed to support the needs of our employees and their family.

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks and experience life at Glacier Bancorp, Inc. all from our website.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No recruiters or unsolicited agency referrals please.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.