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Western Montana Mental Health Center Care Coordinator - PACT in Missoula, Montana


Western Montana Mental Health Center is Montana's largest community mental health center with a mission-driven purpose of serving our communities. We serve well over 15,000 clients per year with almost 600 staff in 17 counties. We offer a broad continuum of care from community-based services to outpatient services to inpatient addiction recovery services. We believe in supporting our staff members in their work/life balance by providing flexible and personalized use of PTO. Western operates as a not-for-profit, public purpose corporation (501) (c)(3).


  • Generous PTO – Full-time employees eligible upon hire to accrue PTO

  • Low Cost Health Insurance with three available health plans

  • HSA Match for qualifying plans and full-time employees

  • EAP

  • Payroll Stipend in lieu of medical and HSA contribution for qualifying employees

  • Tuition Financial Assistance for qualifying clinical roles


This member of the PACT multidisciplinary team has training in social work, psychology or education and clinical skills to provide treatment, rehabilitation, and support services to program clients with severe and disabling mental illnesses under the supervision of the Team Lead. Functions as a member of the multidisciplinary team and provides treatment rehabilitation and support services.


  • Provide case management for an assigned group of clients including coordinating and monitoring the activities of the individual treatment team; assume secondary responsibility for developing, writing, implementing, evaluating and revising overall treatment goals and plans in conjunction with ITT; ensuring immediate changes are made in the treatment plans as clients’ needs change; educate and support clients’ families, and advocate for clients’ rights and preferences.

  • Involved in assessing the needs of a client and involvement in written assessment that would describe levels of functioning for the client in a number of specific areas.

  • Acts as liaison and consult with community agencies and families to maintain coordination in the treatment process

  • Provide on-call crisis intervention covering nighttime hours

  • Document client progress to maintain permanent record of client activity according to established methods and procedures maintaining strict confidentiality

  • Provide symptom education to enable clients to identify their mental illness symptoms.

  • Make referrals for client to possible therapy services.

  • Provide benefits counseling (e.g., SSI, veteran’s benefits).

  • Provide ongoing assessment, problem solving, side-by-side services, skill training, supervision, and environmental adaptations to assist clients with activities of daily living.

  • Assist and support clients to carry out personal hygiene and grooming tasks.

  • Provide nutrition education, meal planning, grocery shopping, and food preparation.

  • Responsive to client and co-worker needs, including being tactful, respectful and considerate of others regardless of status.

  • Assist clients to find and maintain a safe and affordable place to live-apartment hunting, finding a roommate, landlord negotiations, cleaning furnishing and decorating, And procuring necessities.

  • Ensure that clients have adequate financial support (e.g., help to gain employment or apply for entitlements).

  • Assist clients with scheduling for Doctors, Medication, and other appointments as needed per treatment plan.

  • Assist clients by giving reminder calls about appointments, assist with zoom appointments.

  • Travel to other communities as needed for client care according to State standards and treatment plans.

  • Complete all required paperwork in compliance with the VA contract, State standards and WMMHC Policies and Procedures

  • This position requires 100% dedication to PACT/MACT program.

  • Additional duties as assigned


  • Bachelor’s degree in social work or other closely related field

  • One-year experience working in the mental health field


  • Completion of CPI (Crisis Prevention Intervention), First Aid, CPR training required

  • Ability to pass background check and driver’s license check upon offer of employment

  • Provide proof of auto liability insurance coverage per Western’s policies

  • Current and valid driver’s license with good driving record if required to transport clients


  • Bachelor’s degree in social work or other closely related field

  • One-year experience working in the mental health field