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Western Montana Mental Health Center Care Coordinator in Missoula, Montana


Western Montana Mental Health Center is Montana's largest community mental health center with a mission-driven purpose of serving our communities. We serve well over 15,000 clients per year with almost 600 staff in 17 counties. We offer a broad continuum of care from community-based services to outpatient services to inpatient addiction recovery services. We believe in supporting our staff members in their work/life balance by providing flexible and personalized use of PTO. Western operates as a not-for-profit, public purpose corporation (501) (c)(3).


  • Generous PTO – Full-time employees eligible upon hire to accrue PTO

  • Low Cost Health Insurance with three available health plans

  • HSA Match for qualifying plans and full-time employees

  • Payroll Stipend in lieu of medical and HSA contribution for qualifying employees

  • Tuition Financial Assistance for qualifying clinical roles

  • EAP

  • Position Summary

    The care coordinator is responsible for working with the entire treatment team to ensure effective access to the appropriate services based on client need and resources. This individual will also act as a liaison to community organizations to ensure transitions plans are specific, realistic and time oriented.

    **This is a CCBHC grant funded position.


  • Receives referrals from the Access team with identified client needs such as Medicaid enrollment, Veteran Affairs authorizations, and determination of need for interagency services

  • Assists clients with Medicaid, Veteran Affairs, or other payer source enrollment

  • Serves as the contact point, advocate and informational resource for consumers, care team, law enforcement, family/caregiver(s), payers and community resources

  • Contributes to the develop a care plan/treatment plan with the consumer, family/caregiver(s) and providers

  • Supports the development of and complete identification of clients’ needs including having a thorough understanding of a client’s health needs, financial structure, housing, and transportation to ensure a holistic person-centered care

  • Communicates with identified care agencies regarding the client’s needs.

  • Ensures the client’s relatives, caregivers and support system are identified and provided necessary information, with appropriate client permissions.

  • Educates patient and family/caregiver(s) about relevant community resources

  • Facilitates and attend meetings between consumer, family/caregiver(s), care team, payers and community resources as needed

  • Connects clients with community resources that will assist clients with completing their transition plans.

  • Provides follow-up connection for all clients evaluated to improve use and connectedness to services.

  • Coordinates with referral sources and internal resources to ensure timely assessments and to facilitate a timely entry into definitive care

  • Assists in the identification of “high risk” consumers (the chronically mentally ill and those with specialty health care needs) with immediate response to those identified needs

  • Additional duties as assigned


  • Bachelor’s degree or equivalent and related experience

  • Two years’ experience in serving behavioral health clients or related fields preferred


  • Completion of CPI (Crisis Prevention Intervention) provided, First Aid, CPR training

  • Ability to pass background check and driver’s license check upon offer of employment.

  • Provide proof of auto liability insurance coverage per Western’s policies.

  • Driver’s License with good driving record if required to transport clients while on work duty

  • High school graduate or equivalent