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State of Montana Child Support Investigator (05131) in Missoula, Montana

The Department of Public Health and Human Services is the largest executive branch department in Montana State Government with over 3,200 employees. We maximize individual and organizational potential by supporting the agency’s most valuable resource – OUR PEOPLE. The Child Support Services Division (CSSD) establishes and enforces the financial and medical support obligations of parents in support of their children. We are looking for you to be a compassionate, energetic, conscientious, and detail-oriented individual who enjoys making a difference, being part of a team, and takes pride in your career to work in our fast-paced office. We Offer: - A competitive hourly wage and a comprehensive benefits package. To learn more about what we offer visit: -A welcoming office environment where everyone is accountable for their part and everyone strives to provide the best customer service to clients and each other. -A career in which you can feel good every day knowing you ' re making a difference in the lives of others. -No weekend work schedules. -Advancement opportunities. -Work/life Balance You Have: -Strong communication skills, both verbal and written, organizational skills both analytical and problem solving, and the ability to work with confidential documents. -A positive outlook, dependability, accuracy and pride with your work. -Initiative, resilience, and cooperative nature to maintain a harmonious work environment that exceeds everyone’s expectations. -A qualitative customer experience in the service of others. Key Responsibilities Include: * Reviews payment information to construct an accurate debt computation and substantiates any arrears balance. * Initiates legal and administrative notices to enforce compliance of financial and medical support insurance coverage obligations against parents. * Negotiates with case participants and their legal representatives for lump sum settlements and debt resolution. * Interviews obligors, obligees and witnesses to prepare casework and preparation for contested hearings. * Mediates disputes of parties involving facts, laws and regulations. * Prepares and presents evidence in contested hearings. * Submits formal recommendations to the Administrative Law Judge for the establishment and modification of support obligations. * Schedules and conducts pre-hearing settlement conferences with obligors, obligees and their legal representatives. * Proceeds with appropriate paternity action for children under state and federal regulations and statutes for children born out-of-wedlock. * Conducts interviews and investigations in contested and non-contested cases of paternity. Physical and Environmental Demands: Typical office environment. Given the sensitivity surrounding issues of child support, CSSD staff regularly must be able to diplomatically interact with abusive, hostile, and, at time, dangerous individuals. Required for the first day of work: * Knowledge of investigative principles, due process, administrative and judicial process. * Knowledge of mediation and dispute resolution principles. * Knowledge of general collections principles and social service programs. * Excellent written and verbal communication skills. * Ability to perform basic math calculations. * Ability to analyze information, make decisions and solve problems. * Ability to organize, plan, and prioritize work. * Ability to operate a personal computer and general office equipment as necessary to complete the essential functions, including using spreadsheet, word processing, database, email, internet and other computer programs. Minimum Qualifications * Bachelor’s degree in criminal justice, business administration, accounting, sociology, or related field. * Two years child support, general investigative or relevant collections experience. * Child support enforcement experience highly preferred. * Other combinations of directly related education and experience may be considered on a case-by-case basis. In order to be considered for this position, you must submit the following: * Cover letter * Resume For a full copy of the job description, please contact Debbie Driver /Women (and/or) minorities may be under-represented in this position and are encouraged to apply./ /Successful applicant(s) are required to successfully pass all DPHHS specific background check(s) relevant to each position./ /As a condition of employment, you will be subject to successfully passing an FBI fingerprint check every 10 years./ Job: Community/Social Services* *Title: *Child Support Investigator (05131) Location: Missoula Requisition ID: 21141033