Job Information
Clearwater Credit Union Contact Center Representative in Missoula, Montana
Clearwater Credit Union is the largest CDFI and second largest credit union in Montana. We are values-based and are part of the Global Alliance for Banking on Values (GABV). Our values drive our strategic plan and shape our company culture.Our organizational culture is to accept the responsibility to serve our co-workers and members at the highest ethical standards. And in doing so, we work hard to provide both with the tools to succeed, a voice in decision-making, and the power to solve problems. Our mission is to be a force for good in banking, in the communities we serve, and in the lives of our members.This in-branch Contact Center Representative position, located in Missoula, MT, provides direct member support with Audio, Video, Chat, and other delivery channels by completing transactions and requests and being a source of information for members.Essential Functions & ResponsibilitiesSkilled at answering Audio and Video calls Completes outbound phone callsComfortable and efficient using ChatProvides personalized guidance to address all the member’s needsComfortable using multi-engagement channels to assist membersResponds to all incoming chatsAnswers all emails from website and ones directed to Contact Center email addressesResponds to all online banking messagesSolve member account problemsUpdate member recordsProcess member transactions and other member requestsProtects members and credit union from fraudulent activitiesProficient use of technologyRefer products and services based on identified member needKnowledge of products and services, including staying up to date with changes and additionsProvide internal and external members with excellent serviceFollows all credit union policies and procedures, including being compliant with state and federal laws and regulationReliable attendance and completion of tasksSuccess Factors/Job CompetenciesEmbrace the Mission, Values, and Vision of the Credit Union.Ability to interact with more than one department daily.Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.Ability to possess versatility and flexibility to successfully service our members and serve as a back up to other positions as required.Ability to possess the creativity and resourcefulness required to successfully complete assigned duties without constant supervision.Ability to understand and follow moderately complex written and oral instructions.Ability to express oneself clearly and concisely, both orally and in writing.Ability to accept responsibility for access to confidential data.Clearwater Credit Union is an equal opportunity employer and offers over 25 benefits beyond salary, including health insurance, PTO, 401(k) match, paid volunteer time and more!