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Bretz RV & Marine Customer Service Coordinator in Missoula, Montana

Customer Service Coordinator

Bretz RV & Marine - Missoula (Corporate Office)Missoula, Montana

Posted On: October 02, 2020Last Day to Apply: December 31, 2020

Customer Service Coordinator / Receptionist

At Bretz RV & Marine we have a fun family atmosphere where we care about our employees and customers. We even let our employees borrow RVs to take their families out camping. We are proud to help more families enjoy camping and boating than all other dealerships in the state of Montana. At Bretz RV & Marine we are passionate about getting and keeping families out making memories together.

If you can make customers feel welcome and confident that their needs are being met, then our dealership family would love to have you a part of it. We are looking for a professional in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers, service advisors, and our service technicians.

Job Responsibilities

  • Attitude is everything—greet service department customers promptly and courteously on phone

  • Listen to each customer and clearly articulate repair needs in work order and appointment notes

  • Troubleshoot concerns using the provided flow charts and questionnaires

  • Share factory-recommended maintenance and schedule accordingly

  • Adherence to dealership policy on customer vehicle care and operation

  • Assist Service Advisors on following up on repairs and keep customers informed of progress

  • Schedule customers when RVs and boats are ready for pick up

  • Handle minor customer concerns and complaints

  • Keep Service Manager informed of all problems and potential problems

  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Training

  • We know training opportunities can make or break someone’s success and we value the programs we have in place to give you a fast start.

Compensation

Starting at $12-15 per hour depending on experience

Benefits

Benefits include medical insurance, dental & vision coverage options, 401K retirement savings plan with employer match, vacation time, holiday pay, company paid continuing education, and huge employee discounts.

About Our Dealership

Bretz RV & Marine opened for business in Missoula, Montana, in 1967. Until then, Frank and Vi Bretz had been operating a service station and renting U-Hauls in central Missoula. A search for a new camping trailer ended up turning into a new business opportunity. Not only did the Bretz family get a new camper, they decided to get into the business of selling and renting small travel trailers.

Today Bretz RV & Marine is still a family-owned and operated business with five dealerships across Montana and Idaho. We are fortunate to have grown from just over 100 employees to nearly 400 employees in the last five years. We do all we can to offer our teams an excellent place to work and advance in our company. We start by finding great people with high energy and then find the best place for them to be successful in our dealerships.

Throughout the year, you will see Bretz RV & Marine sponsoring events from local school functions to veterans associations, Toys-4-Tots, Make-A-Wish, and many more. We feel it's important to contribute to the communities in which we do business.

EEOC

Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

We service all makes and models of RVs and boats. In addition to service, we are full line dealers for:

RV Manufacturers: Airstream, Coachmen, CrossRoads, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, Liberty Outdoors, Northstar, NuCamp, Redwood, Starcraft Marine, Thor, Tiffin, Vanleigh, Chaparral, Smoker Craft, Thunderjet, Mercury, Mercruiser, Volvo. Resumes being accepted from all over the country.

Boat Manufacturers: Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine.

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