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Consumer Direct Care Network Customer Service Representative in Missoula, Montana


Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA, as well as

Washington DC. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

Dream of a job that makes a difference? We did too. Find yours below.


Consumer Direct Care Network (CDCN) is seeking a Customer Service Representative to work in a dynamic and fast-paced department located in Missoula, MT. The CSR will assist clients with inquiries in a compassionate, timely, and professional manner, as well as meet customer service objectives to ensure positive business growth and development. The CSR will promote cohesiveness in the office environment and support day-to-day operations and client advocacy.

In the Consumer Direct Care Network our employees are committed, dependable, professional and accountable. We have high standards for how our employees conduct themselves at work and in the communities we support. Our company values of Respect, Integrity, Service, and Excellence guide us in all we do. Come join our team and be a part of a rewarding career helping others!


  • Comply with applicable legal requirements, standards, policies, and procedures

  • Demonstrate dependability

  • Demonstrate effective problem solving and decision-making skills

  • Exhibit computer efficiency

  • Maintain necessary skills and knowledge to coordinate workflow

  • Participate in professional development and training activities

  • Prioritize and multitask effectively

  • Provide excellent customer service to internal and external clients

  • Other duties as assigned


  • Effective written and verbal communication

  • High School Diploma or GED preferred

  • Prior Contact Center experience preferred

  • Be able to successfully pass a background screening

  • Bilingual in any of the following languages is a plus; Spanish, Russian, Khmer, Mandarin, Laotian, Vietnamese, Somali, Korean. You must be able to display the ability to fluently read, write, and speak in both English and Spanish (or any of the following, Russian, Khmer, Mandarin, Laotian, Vietnamese, Somali, Korean).


When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based in our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• Benefits for all employees

• Rewarding career helping others

• Fun and engaging work environment built on team unity

• Paid Time Off for the things you love to do

• Holiday and Sick Time available

• Retirement planning

• Professional training to help advance your skills for career development

• Job satisfaction knowing you make a difference in the work you do and lives we serve

Benefits may vary depending on employment status


Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries is an Equal Opportunity Employer and drug-free workplace.

For additional information about any of the jobs posted, help applying, or for other employment questions please contact us at

Consumer Direct Care Network specializes in home and community-based services and supports to help people and families of all ages including children, older adults and people with disabilities, remain safe and independent in their own homes. We provide coordinated service delivery in 14 states and the District of Columbia. Our services include financial management services, support brokerage, traditional agency home care and caregiving, and behavioral health. We have extensive experience with Medicaid, private insurance, and supporting people who pay for their own care.