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Job Information

Volunteers of American Northern Rockies Housing Retention Coordinator in Missoula, Montana


The Housing Retention Coordinator is responsible for providing best practices in case management to improve the retention of housing by Veterans who have previously participated in a Veteran Homeless Program such as the Veteran Administration's (VA) Homeless Providers Grant and Per Diem (GPD) Program or the VA's Healthcare for Homeless Veterans (HCHV), or Contracted Residential Services (CRS).

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide best practices in case management to help qualified Veterans maintain housing and long-term stability. This will include but is not limited to:
Making home visits to Veteran's homes to monitor housing stability
Provide and coordinate educational activities related to meal planning, tenant responsibilities, the use of public transportation, community resources, financial management, and the development of natural supports in their communities, including moral injury
Making referrals to needed services, such as mental health, substance use disorder, medical and employment services
Participating in case conferencing with other service providers who are working with the Veterans
Develop client-centered, individual care plans with goals that address barriers to self-sufficiency
Cultivate relationships with appropriate community resources to ensure necessary referrals for services pertinent to Veterans long term stability
Enter data into identified data systems in your respective coverage area, provide reports as contractually obligated, and collaborate with Continuums of Care to provide quality, timely, and accurate information regarding any needs of the Veterans.


Willingness to assist those who have served their country
Crisis management
Adept organization skills
Ability to work both independently and as part of a team
Effective oral and written communication skills
Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in an office environment, Veteran homes, and community settings.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a part-time position with a maximum of 28-30 hours a week as assigned by this program's program manager/supervisor.


The Housing Retention Coordinator must be willing to routinely travel as necessary to provide quality case management to Veterans in their homes and to and from community partner meetings to offer collaborative and best-practices in case management.

Required Education, Experience, or Eligibility Qualifications

An associate degree with a minimum of two years of case management experience or related experience
- OR-

Degree plus applicable and adequate experience in the fields of human service, Veterans Affairs, or administration
Valid driver's license and successful federal criminal background check with approved status
Other qualifications and experience will be taken into consideration for current VOA employees applying for this position

Preferred Education and Experience

Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience
Preference will be given to Veterans

EEO Statement

VOA is an Equal Opportunity Employer (EEO) and complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAA).