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Murdoch's Ranch & Home Supply Shop Lead in Missoula, Montana

Job Descriptions:

The Shop Lead plays a critical role to assist the Shop & Store Managers in the day to day operations, customer service and merchandising. This position requires strong leadership skills and the ability to motivate and supervise team members to include all Sales & Service Personnel & Mechanics. Other requirements of this position include effective communication skills, an interactive sales approach, keen awareness of loss prevention, maintenance of store cleanliness and appearance, excellent customer service and a positive attitude.

Key Areas of Responsibility:

  • Facilitate the highest standards in sales, merchandising and store appearance

  • Provide excellent customer service

  • Responsible for driving sales in all Power equipment and ATV departments (7,8,29,30)

  • Effective communication and working relationship with all team members and store management

  • Flexible to necessary adjustments needed or requested regarding staffing, work area changes, display availability etc.

  • Assist in decisions on management responsibilities while involving the Shop Manager or Store Manager

  • Consistent and sound judgment when dealing with exchanges or returns; consistent with company policy and procedure

  • Strong expertise with computer systems; able to retrieve information quickly on SKU, availability, costs etc.

  • Assist Shop Manager in motivating Shop Associates & Mechanics to stay focused and on task

  • Able to educate and execute markdowns, running reports, counts, special orders, price changes and other tasks as needed

  • Other duties as needed

Required Experience:

Skill Set Requirements:

  • Strong customer service skills

  • Effective communication (written, oral and interpersonal)

  • Able to multi-task

  • Excel in fast-paced, evolving work environment

  • Familiar with standard concepts, practices and procedures within a retail environment

  • Proven Leadership Skills

  • Extensive knowledge of Microsoft Office

  • Decision making skills

  • Self confident

  • Willing to take initiative within the Shop

Physical Demands:

  • Stand for extended periods of time

  • Heavy and repetitive lifting (at times more than 50 lbs)

  • Bending, carrying, and pushing

  • Repetitive wrist movements on keyboard

  • Close vision for PC work

Keyword: Shop lead Missoula, Retail, Sales, Customer Service, Mechanic

From: Murdoch's Ranch & Home Supply