Job Information
City of Missoula, MT Software Application Specialist in Missoula, Montana
Software Application Specialist
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Software Application Specialist
Salary
$66,518.40 - $74,755.20 Annually
Location
Missoula, Montana
Job Type
Regular, Full-Time
Job Number
00461
Department
Community Planning, Development & Innovation
Division
CPDI-Building Inspections
Opening Date
11/26/2024
Closing Date
1/1/2025 11:59 PM Mountain
Description
Benefits
Overview
The City of Missoula seeks a dedicated and innovativeSoftware Application Specialistto manage and enhance our permitting and inspection software and technologies. This role involves providing customized solutions to optimize efficiency across multiple divisions. We encourage you to apply if you have a passion for technology, problem-solving, and collaboration!
The Software Application Specialist position maintains and improves the existing City of Missoula permitting and inspection software and technologies utilized by multiple divisions. The position performs complex configuration and database work to provide business solutions and optimize efficiency.
Why Join the City of Missoula?
This is an opportunity to make a meaningful impact in your community by contributing to the efficiency and effectiveness of city operations. As a key team member, you will work in a collaborative environment that values innovation, professional growth, and excellence.
How to Apply:
Submit a City of Missoula Application. Applicant screening will begin on January 2, 2025. Late applications will not be accepted.
The City of Missoula is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If an accommodation will support you throughout this recruitment process, please do not hesitate to contact aHuman Resources (https://www.ci.missoula.mt.us/Directory.aspx?did=21) member. Equally, if there is a more accessible way to communicate with you, please let us know.
** The posted wage range is the starting wage range only. The full range for the position is $31.98 - $38.09/hour and will increase each year contingent upon available funding and Council Approval.
Essential Functions
Provide direct support and management of multiple software packages related to permitting and inspections, including software customization services for users across multiple City departments.
Oversee project outcomes and maintain key performance indicators; manage independent in-house and consultant performed customization projects, as needed.
Assist in determining and documenting best practice policies/procedures to ensure consistent implementation across all projects.
Collaborate with staff to identify opportunities for system improvements; assess and prioritize work requests; investigate and document business requirements and processes; determine configuration and design solutions; evaluate progress and effectiveness of implementation; troubleshoot issues in a production environment.
Support interface between software as a service (SaaS), Electronic Document Review (EDR), and Interactive Voice Response (IVR) systems.
Develop complex SQL reports via Power BI and other database reporting applications; write complex SQL queries.
Automate tasks using JavaScript and custom JavaScript implementations utilizing proprietary libraries (Accela EMSE scripting).
Perform rigorous testing and quality assurance in non-production and production software environments to ensure software reliability and performance.
Translate business requirements into detailed designed specifications, facilitating effective software development.
Assist with administration and configuration of the Accela Civic Platform and Citizen Access.
Collaborate with stakeholders to determine current and desired business processes related, but not limited, to land use, planning, and building permits; translate user needs into detailed requirements.
Analyze workflows associated with core business functions, policies, and procedures; design efficient processes and/or make recommendations on appropriate technological solutions.
Perform research and analysis of business practices, including data gaps, variances, and conflicts; run routine database tests and evaluations; modify and update coding, annual fee schedules, etc.
Track software user licensing, maintain quality control and database security, add and train new users, set security permissions, etc.
Collaborate with internal departments, external system providers, and software consultants for software upgrades, complex issues, and enhancement requests; troubleshoot issues and escalate through external support.
Design, maintain, and distribute data reports, related to city permits, for internal and external consumption.
Translate and simplify technical requirements; write technical documentation and project plans, and document technical processes; communicate and translate process changes into technical documentation; implement changes within the department, as directed by supervisors.
Provide technical support to internal staff for Accela and other permit software.
Respond to various inquiries for information and support.
Perform other duties, as assigned.
Knowledge, Skills and Abilities
Knowledge of, and the ability to implement, modern office principles, practices, and methods, including automation tools and processes.
Knowledge of, and the ability to apply, relational databases and user interfaces, including documentation, coding, testing, providing technical training documents, etc.
Knowledge of software change management, production turnover processes, and object-oriented programming concepts and methods.
Knowledge of, or the ability to learn and apply, case management and asset management software principles and practices, including administration and implementation of SaaS tools.
Skill in utilizing various computer software and databases, including Microsoft 365 applications (Office, Teams, Visio, etc.), and the ability to learn job-specific applications and equipment.
Skill in working in all aspects of software development lifecycle (SDLC).
Skill in SQL server reporting services (SSRS) and other web technologies, including JavaScript, HTML, etc.
Skill in reviewing business requirements, evaluating risks, and providing data driven recommendations.
Skill in managing multiple projects with shifting priorities and timeline demands.
Skill in organization, time management and prioritizing with the proven ability to have keen attention to detail and accuracy in performing work with adherence to strict deadlines.
Skill in communicating, in person and writing, with the proven ability to establish and maintain effective and positive working relationships with diverse individuals.
Ability to research, analyze, and provide solutions to complex problems.
Ability to understand user workflows and business needs, and how to incorporate new concepts,
technologies and processes into workflows.
Ability to translate and simplify technical requirements to explain clearly to a non-technical audience.
Ability to learn and apply various programming languages, including Python, etc.
Ability to maintain current knowledge, developments, and trends related to specific area of focus and/or assigned projects.
Ability to lead and participate in a team-oriented environment, contributing to a variety of projects, while collaborating support of departmental and City objectives.
Ability to maintain and exhibit integrity and discretion in handling the confidential and sensitive information.
Ability to maintain and foster a culture of professionalism, adhere to departmental and City standards and specifications, and support a positive team environment.
Ability to resolve conflicts with facilitating equitable outcomes while maintaining a calm demeanor.
Ability to learn departmental and City of Missoula practices and procedures, including core business functions.
Qualifications and Additional Application Materials
Any combination of education and experience equivalent to six (6) years’ experience with supporting administrative software, process management, or another relevant field.
Experience with JavaScript and SQL Management Administration of Accela Civic Platform software, preferred.
This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.
The City of Missoula will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:
Market-Competitive Salary
Work/life balance, including the possibility of flexible schedules and remote work opportunities
$0 premium for health and dental coverage for employees and affordable premiums for family coverage
$10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy
Options for supplemental life, disability, critical illness, and accident
Constitutionally guaranteed retirement plan (http://mpera.mt.gov/) with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program
Generous paid vacation, sick leave, and holidays
Pre-tax flexible spending accounts
The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look here (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) to learn more and understand whether you may be eligible.
Additional benefits package information is available here (https://www.ci.missoula.mt.us/DocumentCenter/View/53956/Benefits-at-a-Glance?bidId=) .
Agency
City of Missoula
Address
435 Ryman Street
Human Resources
Missoula, Montana, 59802
Phone
406-552-6130
Website
https://www.ci.missoula.mt.us/
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