Western Montana Mental Health Center Suicide Prevention Call Specialist in Missoula, Montana
Generous PTO – Full-time employees eligible upon hire to accrue PTO
Low Cost Health Insurance with three available health plans
HSA Match for qualifying plans and full-time employees
Payroll Stipend in lieu of medical and HSA contribution for qualifying employees
Tuition Financial Assistance for qualifying clinical roles
Suicide Prevention Call Specialist receive inbound calls from individuals experiencing behavioral health crises and/or suicidality 24 hours per day, 365 days per year. LC use their own previous behavioral health experience and education to effectively engage with callers and establish a therapeutic alliance that empowers the caller to address crisis situations using their own strengths and supports. LC also connect callers with already established care teams when applicable to ensure a continuum of care that fosters long-term recovery. LC complete assessments that are critical in determining how to properly triage callers to the appropriate levels of care. LC utilize skills from Lifeline training to ensure the safety of callers during and after crisis situations, activate varying interventions depending on the severity and nature of the call, and provide follow-up to ensure the caller’s safety after crisis.
WMMHC’s Suicide Prevention Lifeline is provided through a partnership with the National Suicide Prevention Lifeline, a nationwide-network of call center providers that sets standards and requirements for a nationwide network of suicide prevention call centers. Adherence to Lifeline protocols in tense and stressful situations is a critical aspect of working as a Lifeline Counselor.
As a Lifeline Counselor you will:
• Answer the National Suicide Prevention Lifeline
• Assist in training and support volunteers on shifts
• Attend staff meetings and other required events
• Engage in continuing professional education when offered
• Be familiar with resources available in the communities we serve
• Seek and be available for consultation and peer-support
• Be available for community outreach
• Complete additional tasks as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Answer the National Suicide Prevention Lifeline for those volunteers who have not yet been ASIST certified.
• Handle all incoming calls or supervise a volunteer in doing so.
• Empathize with and engage callers experiencing suicidal ideation.
• Exhibit proficiency in utilizing all available tools to ensure all client contacts are accurately documented.
• Professionally establish and maintain a therapeutic rapport with all callers
• Exhibit excellent communication skills: speaking, writing, and listening.
• Ability to effectively make assessments, develop crisis management and safety plans, offer information and referral to callers and to other agencies/professionals.
• Ability to work independently and exercise professional judgment
• Computer literacy with: Microsoft applications
• Participation in all required Lifeline and WMMHC trainings such as Crisis/ASIST Suicide training and various online platforms/applications
• Additional duties as assigned
• Schedule will vary between a combination of 8 or 12 hour shifts including night shifts based on part-time or full-time status
• Participation in the on-call rotation to support scheduling operations.
EDUCATION AND EXPERIENCE
• Bachelor’s in Social Work, Psychology, or a related Human Service discipline preferred
• 1-year experience in a social work/counseling related field
• Completion of CPI within 90 days of hire (Crisis Prevention Intervention)
• Ability to pass a background check upon offer of employment
• Must be 18 years of age or older